Job Purpose:
To participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementing of the new corporate support strategy as well as the operations of our voice, data, and storage activities in our data center; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.
Job Duties and Responsibilities:
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Manage all personnel and Site IT equipment which includes, but is not limited to:
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Phone systems (Fonality)
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PC break/fix.
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Router/switch maintenance
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Router/switch install/configuration
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Local firewalls (Cisco, Pix or ASA)
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Printers and copiers
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Production machinery that is network connected (and some that isn't, if it is a PC)
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User software and accounts
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Scanner Devices
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Application Support, predominately SX.e, “Trend” moving from 6.6 – 10.X
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E-Mail Support (Exchange)
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Microsoft Office (Varying revs with a focus on O365)
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Assess, communicate and recommend mitigations for risks associated with IT
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Participate in the administration of MSFT Exchange Server and O365
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Participate in the administration of MSFT AD/DC in our environment
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Participate in the administration of the Server environment, both HW, SW, and OS
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Document the practice, employment, and standard support activities for review, training and budgeting purposes
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Evaluate, implement and manage PC/Laptop imaging Process
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Evaluate, implement and manage standard HW Order List with Exception Process
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Participate in standard, and exception, IT Support and Project initiatives
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Implement and lead support for Tier 1 Support Team/Help Desk best practices
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Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
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Participate in the creation, and approval of Business Support Planning and Process
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Ensure IT system operation adheres to applicable laws and regulations
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Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs
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Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate
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Continually involve IT Leadership in VOC (Voice Of the Customer) feedback being received, solicited or otherwise
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Work cooperatively with others
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Comply with all company policies and procedures
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Maintains regular, punctual and reliable physical attendance
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Up to 25% travel to branches requiring some overnight stay, travel to industry related conferences and training requiring some extended stay
All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.. The employee must occasionally lift and/or move up to 25 pounds. The employee may work in cold or hot environments. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Qualifications:
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Bachelor’s Degree in Computer Science or related field or equivalent work experience
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5 years or more experience with Unix, Linux
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5 years or more experience with Windows, Server and Desktop OS’
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5 years or more experience with Progress DB and other DB preferred
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5 years or more experience in a Direct and Indirect Support Capacity
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Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
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Possess a valid driver’s license
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Possess a satisfactory driving record as determined by Company Driver Policies
Other:
This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Company reserves the right to revise the job description at any time. Employment is at-will.
Mingledorff’s, together with its partner companies, promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Mingledorff’s is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@mingledorffs.com or call 770-446-6311 for assistance with an accommodation.
This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.