Responsibilities:
- Answer, investigate and/or initiate actions on customer inquiries, requests or complaints on all loan products and services efficiently from the following customer access channels: Team Support.
- Follow-up as required to ensure customer satisfaction
- Responsible for answering inquiries from all customer access channels regarding basic loan/account information Process all paperwork and adjustments received accurately.
Skills:
- Excellent interpersonal and motivational skills Innovative and highly motivated self-starter
- Ability to work with minimum supervision
- PC literacy
- Detail oriented
- Ability to read, analyze, and interpret
- Federal loan regulations and multiple, moderately complex internal support documentation platforms
Job Type: Contract
Pay: Up to $17.50 per hour
Expected hours: 40 per week
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person