We are hiring a Customer Operations Manager in Cartersville, GA.
The Customer Operations Manager collects inputs from Sales, Customer Delivery Manager, Fleet Manager and Engineering to be packaged together for execution by Operations at a Maintenance facility.
What You'll Do:
· Responsible for managing order intake and preparation.
· Follow the service level commitments as set forth by customer.
· Serve as the point of contact for project preparation.
· Create, review, and deliver all documents prior to order execution.
· Develop standard operating procedures for all customer-facing processes.
· Monitor and report KPIs.
· Participate in weekly calls with corporate regarding plant activity and car flow updates.
· Ensure accurate initial status of cars in Railcar Rx.
· Prepare initial project schedule with milestones and deliver to customer.
· Manage all enroute and inbound inspection processes.
· Manage the Revenue forecasting.
· Supervise 3-10 employees directly.
· Develop alternate method(s) for digitizing car documentation.
· Ability to handle challenging conversations (internally and externally), by creating workable solutions for the Customer and Business
· Be a Change Agent across the team in support of delivering our overall strategic plan.
· Develop core Customer Management skills including rail industry technical acumen.
· Develop strong external relationships enabled through internal collaborative relationships across production, operations, quality and engineering.
What you'll need:
· Bachelor’s Degree or equivalent in Project Management or Engineering or a combination of education and experience.
· 3 or more years in transportation/logistic field
· PMP Certificate preferred.
· Manufacturing and Scheduling experience preferred.
· Experience managing teams.
· Highly functional in all Microsoft Office products
· Excellent verbal and written communication skills
· Ability to manage and prioritize multiple projects in a fast-paced environment.
· Ability and desire to work in a team environment.
· Rail industry background or experience preferred.
· Technical background with manufacturing acumen preferred.
· Strong process, data and problem-solving skills
· High energy and enthusiasm
· Collaborative and accountable style with an ability to build strong partnerships at all levels of the business.
EOE
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- transportation/logistic: 3 years (Required)
Work Location: In person