Major Automotive supplier is looking for a Customer service person to:
Essential Functions:
· Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
· Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX’s system requirement’s, Valeo WEB-EDI, etc.
· Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
· Inputs manual releases as received and reconciles any release or accum issue.
· Maintains premium freight log.
· Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
· Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
· Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.
· Notify customers of late, missed or short shipments.
· Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.
· Assist, as appropriate, in problem solving activities
· Responsible for following all internal and OSHA required safety procedures
· Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)
· Maintain high standards of housekeeping in work area
· Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)
· Helps the overflow of telephone calls to the operator.
· Interface with customers, contractors and suppliers as appropriate
· On call 24 hours for customer expedites
· Monitors SMART/PC Portal system on a weekend rotational basis with other customer service representatives.
Qualifications:
· High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
· Knowledge of EDI systems and related current customer requirements.
· Computer literate.
· Thorough understanding of customer releases.
· Knowledge of MRP system
Job Type: Full-time
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- customer service: 2 years (Required)
- manufacturing: 2 years (Required)
- Shipping & receiving: 1 year (Required)
Work Location: In person