Description:
We are a premier dialysis organization seeking a Front Desk Receptionist for our Hialeah location.
JOB OVERVIEW & RESPONSIBILITIES
Our Front Desk Receptionist (FDR) plays a crucial role in creating the KidneySPA experience for our patients. The FDR is the patient's first physical exposure to KidneySPA. Therefore, the FDR should be a positive, welcoming, and accommodating force in the overall patient experience here at KidneySPA. The FDR performs the duties outlined below:
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Responsible for providing ultimate customer service from the moment the patient walks through the door to the moment they leave our health centers.
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Ensures the safety of our patients pre- and post-dialysis treatment.
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Sets up and maintains the KidneySPA environment in the health center, ensuring the reception area is clean and organized at all times.
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Supports the patient from reception to departure which includes the arrangement of transportation and resolution of any transportation issues.
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Analyzes the patient schedule in our clinical management system to identify patients who are missing or late for treatment.
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Responsible for answering all incoming calls with proper phone etiquette, answering questions and/or providing support to our clients.
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Collects patient information, insurance, payments, while ensuring all patient charts include this information
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Performs patient triage for second and third shifts.
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If patients miss their treatment, calls the patient/support team to follow up.
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Provides administrative, clerical, and any other necessary support to our Facility Administrator
Requirements:
- High School graduate or equivalent
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Minimum of six-months secretarial and business office experience in a medical setting
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Working knowledge of both English and Spanish languages verbally and in writing
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Satisfactory professional references
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Typing skills
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Excellent telephone etiquette and customer service skills/experience
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Ability to prioritize tasks, use time and resources efficiently
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Ability to maintain a flow of communication with all professionals
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Functional knowledge of or ability to quickly learn the following systems: Microsoft Office Suite, Spectra, and EMR systems like GAIA
About KidneySPA Health Centers:
We inspire, empower and enhance the lives of our patients, through education, individualizes care, and fear-free treatment in a nurturing and relaxing environment that can only be experienced at KidneySPA.
Mission: We inspire, empower and enhance the lives of our patients through education, individualized care, and fear-free treatment in a relaxing environment that can only be experienced at KidneySPA.
Philosophy: We understand that true healing happens when the patient is comprehended in his/her whole dimension of body, mind and spirit. We believe that the rejuvenation of mind, body, and sprit is essential to increase life expectancy and general wellbeing. Our team of dedicated doctors, nurses, coaches, and highly skilled technicians operates under the same central philosophy that wellness begins with hospitality.
Culture: We embrace quality, professionalism, commitment, and harmony in a caring, friendly environment. We see dialysis from a different perspective, offering a unique patient experience. We provide the finest specialized care to every patient who walks through our doors.