Courtyard by Marriott DFW Airport South in Irving, TX is hiring for an Experienced Front Desk Supervisor!
Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash and credit card transactions for the ending day.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
· Perform quality assurance (QA) requirements for department.
· Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
· Remain highly visible and readily available for guests at all times.
· Assist team with training, supplies and support in order to consistently provide Brand quality service.
· Take initiative to offer assistance or answer questions throughout the hotel.
· Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
· Program wakeup calls.
· Post and balance all phone calls and restaurant paper work.
· Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
· Prepare and balance flash report and fax as needed to owners and corporate office.
· Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
· Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
· Verify room status with housekeeping report.
· May be responsible for the setup and breakdown of the meeting room(s).
· Thoroughly understand and implement the Brand service culture.
· Perform all shift checklist responsibilities.
· Support team members to ensure the team’s entire workload is completed daily.
· Perform other duties as required.
This shift is extremely pertinent to hotel operations, so the ideal candidate must be extremely reliable and available for their scheduled shifts.
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following Marriott high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations.
· Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
· Works side by side with staff to train and model appropriate guest service standards.
· Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
· Anticipates and responds to guests in a friendly and positive manner.
· Process check-ins and check-outs, verify billing, create reservations, and process special requests.
· Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
· Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
· Must have high attention to detail, good communication skills and leadership ability.
· Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
· Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
· Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
· Ensures a clean and safe work environment, and follows all Marriott procedures for guest/employee incidents.
Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a HOTEL setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Please stop by Courtyard by Marriott at 2280 Valley View Lane Irving, TX to fill out an application, and/or submit your resume today!!!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person