Company Overview:
Join Sleepyhead, a high-growth, fast-paced company focused on delivering top-quality sleep solutions to college students nationwide. We are seeking a versatile Operations and E-commerce Specialist to join our dynamic team in Old Town Scottsdale. This role is perfect for someone who thrives in a multi-faceted work environment, excels in customer service, and has a knack for optimizing operational efficiencies.
Key Responsibilities:Administrative Excellence:
- Manage data entry, record-keeping, and accurate databases.
- Handle email communications, schedule appointments, and coordinate meetings.
- Prepare and proofread documents, reports, and presentations.
- Maintain office organization, including managing supplies and handling incoming calls.
Business Reporting:
- Monitor and report on monthly sales, sales tax, and key performance indicators.
- Utilize analytics to track performance and identify opportunities for growth.
E-Commerce and Account Management:
- Manage and optimize e-commerce accounts on platforms like Shopify, Amazon, and Walmart.
- Serve as the primary point of contact for e-commerce clients, ensuring satisfaction and strategic alignment.
- Collaborate with affiliates to drive revenue and brand awareness.
- Analyze sales data to provide insights and recommend growth strategies.
Inventory and Operational Support:
- Ensure accurate inventory levels, coordinating with supply chain and logistics to manage stock effectively.
- Oversee order processing and fulfillment, ensuring timely shipment of products.
Customer Service Excellence:
- Develop and implement systems and processes to enhance customer satisfaction.
- Address customer inquiries and feedback promptly and effectively.
Leadership in Customer Service Excellence:
- Inspire the team to provide exceptional support across multiple communication channels.
- Implement strategies to maintain an organized and efficient operation.
Operational Management:
- Coordinate with carriers like UPS and FedEx to manage shipping, tracking, and returns.
- Develop administrative protocols to support operations and customer service.
Team Development and Support:
- Foster a collaborative environment, encouraging continuous learning and adaptation.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field preferred.
- 3-5 years of experience in office administration and/or e-commerce.
- Proficiency in Google Suite and e-commerce platforms like Shopify and Amazon.
- Strong organizational skills, multitasking ability, and attention to detail.
- Excellent communication skills and a customer-oriented approach.
- Experience in coordinating with international warehouses and major carriers.
- Flexibility to work weekend hours, especially during peak seasons.
Additional Skills:
- Strong analytical skills.
- Ability to plan and prioritize multiple projects simultaneously.
- Proficiency in Excel, Word, PowerPoint, and CRM tools.
- Dynamic, driven, and able to thrive in a performance-driven environment.
Logistics:
- Manage LTL, FTL, and parcel shipments to Amazon FBA.
- Coordinate ocean and land freight, including scheduling through platforms like Flexport.
- Communicate effectively with warehouse and logistics partners.
Why Join Us?
At Sleepyhead, you will be part of a company that values innovation, efficiency, and customer satisfaction. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth in a supportive and creative environment. If you're ready to wear many hats and make a significant impact, we would love to meet you!
How to Apply:
Please submit your resume and a cover letter detailing your interest and qualifications for this position. We look forward to considering your application!
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Scottsdale, AZ 85251: Relocate before starting work (Required)
Work Location: In person