Job Title: Service Coordinator
Location: Lewisville (in-office only)
Training Hours: Monday - Friday 8am - 5pm
Regular Hours: 10am - 7pm Monday - Friday
Pay: 16/hr
Are you passionate about delivering exceptional customer service and thriving in a dynamic, fast-growing environment? We are seeking a dedicated Service Coordinator to join our Client's team in the Lewisville area. This role provides an exciting opportunity for individuals looking forprofessional growth and a supportive, collaborative culture, As a Service Coordinator, you will play a crucial role in ensuring clients receive top-notch service while working in a vibrant and innovative workplace that values teamwork, development, and excellence.
Responsibilities:
- Performs all order processing functions under established automation controls.
- Assist in Installing Dealer setup by collecting proper documentation from applying dealer.
- Monitor the timeliness of all open orders to ensure lead-time compliance.
- Respond to all incoming calls from Retailer, Customer, and Installing Dealer.
- Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.
- Follow-up with installers on all open orders to ensure timely order completion.
- Obtain retail approval for all additional order requirements.
- Process and communicate order cancellations,necessary credits or charge-backs according to procedure.
- Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders.