We are looking for a full-time Night Auditor to fill our open 3rd Shift (10pm - 6am) position.
This position will serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
The ideal candidate must be able to work under pressure and maintain a positive and welcoming demeanor. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about hotel policies and verify method of payment.
- Register guests and collecting necessary information.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities, while also being knowledgeable about the surrounding area and making suggestions or recommendations for leisure guests.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Prepare and set up breakfast area.
Skills
- Work experience as a Night Auditor, Front Desk Agent, or similar role.
- Experience with hotel reservation software (i.e. SynXis, OnQ, Opera)
- Working knowledge of how 3rd party booking agencies operate (i.e. Expedia, Booking, TripAdvisor)
- Excellent communication and organizational skills
Schedule
- Monday - Friday (10pm - 6am)
Experience
- Night Audit/Front Desk: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekend availability
Experience:
- Front desk: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person