Spine & Sport Physical Therapy is looking for a Patient Care Coordinator to join our growing company! Patient Care Coordinators of all levels of experience are encouraged to apply.
We are seeking motivated, team-oriented candidates to provide exceptional patient-centric experiences in our outpatient clinic in Rancho Murieta, CA. The ideal candidate would exhibit a passion for individualized care and possess strong interpersonal skills.
We offer competitive hourly rates, commensurate with experience, as well as monthly performance bonuses.
Bilingual English/ Spanish preferred.
Comprehensive Benefits Include:
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Medical, dental, vision and life insurance
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Paid time off and paid company holidays
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401k plan with company match
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Unique profit-sharing opportunity via an Employee Stock Ownership Plan (ESOP) that gives our employees ownership interest in the company!
Duties and Responsibilities:
Patient Care Duties (70%)
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Enhance the patient experience through all touchpoints;
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Greet and check in patients upon arrival by following the intake procedure;
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Communicate compassionately and professionally with all patients, referral sources, and fellow Spine & Sport associates;
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Provide excellent customer service to all referral sources;
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Monitor of new referrals and call to schedule daily;
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Schedule patients' visits according to the frequency and duration according to the patient's Rx, authorization, or the Physical Therapist's recommendation;
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Follow patient 'No Show' procedure;
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Prepare and process medical records requests within 48 hours; and
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Retrieve and process mail/faxes daily.
Administration (25%)
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Ensure completion of the Front Office Success checklist daily;
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Organize front office administrative processes;
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Manage multi-line phones and retrieve/return voicemails throughout the day;
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Update patients' electronic charts with all personal and case information, communication logs, and scan/upload patients' paper documents;
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Collect and log copays/coinsurances for patient visits on date of service; and
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Maintain up-to-date copies of all administrative forms.
To learn more about our organization please visit: www.spineandsport.com.
Public Pay Range:
$18-$25/hr