As the ERP Support Analyst at Allredi, you’ll play a crucial role in ensuring the smooth operation of our Sage X3 ERP system. Reporting directly to the VP of Information Technology and collaborating closely with the Enterprise System Lead, you’ll provide end-user support, troubleshoot issues, and implement effective solutions. Your attention to detail, technical expertise, and ability to bridge business requirements with IT solutions will be key to your success.
Responsibilities:
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Develop an in-depth understanding of Sage X3, becoming the go-to resource for system-related queries.
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Provide timely and effective Tier 1 and 2 support to end users, addressing their Sage X3-related concerns.
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Collaborate on ERP implementation projects, ensuring successful deployment and user adoption.
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Provide third-party system support including Tier 1 support for Xcarrier, Paya credit card system, and Avalara tax system. Escalate complex issues to Independent Software Vendors (ISVs) as necessary.
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Utilize the Software Testing Life Cycle (STLC) for bug identification and modification testing.
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Document ticket resolutions thoroughly using Service Desk Plus.
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Investigate ERP system issues, identifying root causes and implementing effective solutions utilizing a strong understanding of organizational processes and best practices.
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Exhibit excellent communication, collaboration, and motivation within a team-oriented environment.
- Gain familiarity with agile project methodologies and business process flowcharting techniques.
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Up to 25% travel (auto and air) may be necessary in support of Sage X3 projects.
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Associates degree from an accredited institution preferred; Bachelor’s in IT, business administration, or related field a plus.
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4+ years of experience of Tier 1 ERP support of 150+ end users required.
- Project management experience required, PMP certification desired.
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Experience utilizing and configuration of MS Office tools including SharePoint.
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Experience in manufacturing and industrial environments preferred.
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Extremely organized, detail-oriented.
- Strong internal customer service orientation. Excellent interpersonal and conflict resolution skills.
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Experience serving user effectively at all levels of the organization.
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Proven ability to diagnose problems, gather appropriate data, conduct analysis, drive and implement appropriate solutions.
- Ability to multi-task and work independently.
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Commitment to continuous learning and professional growth is required with a strong desire to grow with the business and take on new responsibilities.
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Passion to support and reinforce desired company culture.