About us
Snapfōn® is a telecommunications company based in Sioux Falls, SD. Snapfōn® handsets began production in 2010 and launched their own cellular service in 2013. The brand expanded to smartphone handsets and service in 2017. Our goal, since the original planning of the first Snapfōn® handset, was to produce the easiest to see, easiest to hear, and easiest to use phone on the market, primarily targeted to low hearing and low vision consumers. Since 2010, we have served over 250,000 customers and provide a handset which can be purchased directly through our website, or through a variety of online and mainstream cellular outlets.
Our work environment includes:
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
- Perform outbound calling to follow up on customer inquiries or resolve issues
Requirements:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work independently as well as part of a team
- Analytical mindset with the ability to analyze data and make informed decisions
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Work Location: In person