Full Job Description
SALARY + COMMISSION
***Must be a current Southern California resident to be considered for this role***
Job Summary
A well-established auto body shop in the Pasadena community, known for its excellent customer service and top-quality collision repairs, is seeking to add an estimator/appraiser to its team. This role will serve as the primary point of contact for customers throughout the repair process, from drop-off to the delivery of the completed vehicle. Additionally, the position requires coordinating communications with all internal and external stakeholders involved in the repair.
Essential Job Duties
- Estimate all drive-in appointments as well as “walk-in" customers and complete repair plans
- Conduct comprehensive process reviews with customers, clearly explaining estimated costs and repair timelines
- Conduct thorough inspections of vehicles to assess damage and prepare detailed estimates for Labor, Parts, and Materials required for repairs
- Ensuring all operations being performed on vehicles by technicians are included to the repair order to ensure accurate estimation of repair costs
- Ensuring Production Schedule is maintained and accurate
- Maintain accurate records of estimates, repairs, receipts, part/sublet invoices and customer interactions
- Final QC
- Total loss administration
- Ensuring future drop-offs and pre-orders are followed-up with and scheduled
- Key-to-key: Check-In and Check-Out repair orders
- Collaborate with other departments to optimize production processes
- Perform other related duties as assigned including, but not limited to keeping workstation clean, communicating with other teammates, etc.
Skill/Requirements
- Must be at least 18 years of age
- Must have a valid driver’s license
- Ability to effectively communicate with others – verbal and written
- Working estimating knowledge, including CCC ONE
- Strong sales orientation
- Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
- Personable, friendly demeanor with “World Class” customer service approach
- Well groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs.
Work Remotely
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Day range:
Shift:
Experience:
- Auto estimating: 4 years (Required)
License/Certification:
- I-CAR CERTIFICATION (Preferred)
- Driver's License (Required)
Work Location: In person