Job Summary:
We are seeking a skilled Office Manager to oversee the daily operations of our business and guest services. The ideal candidate will have a background in hospitality/office management and possess excellent guest relations skills.
Overall Responsibilities:
- Ensure the front office runs smoothly and efficiently.
- Monitor and manage the workflow of the front office to maintain a high level of performance.
- Ensure exceptional guest service by training and supervising front staff.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of room inventory and availability.
- Coordinate with front office team and maintenance to ensure business/facility is clean and well-maintained.
- Oversee the night audit process to reconcile daily transactions.
Essential Duties and Full Job Description:
1. Oversee Daily Operations:
- Ensure the front office runs smoothly and efficiently.
- Monitor and manage the workflow of the front desk to maintain a high level of performance.
2. Guest Services:
- Ensure smooth check-in and check-out processes for guests.
- Provide exceptional customer service to all guests, addressing any concerns or issues promptly and professionally.
3. Staff Management:
- Train and supervise front office staff, ensuring they meet performance standards.
- Schedule and oversee staff shifts to ensure adequate coverage at all times.
4. Financial Transactions:
- Handle billing and financial transactions accurately.
- Maintain accurate records of transactions and ensure proper cash handling procedures are followed.
5. Organization and Cleanliness:
- Ensure the front office area is clean, organized, and presentable at all times.
- Implement and maintain organizational systems to improve efficiency.
6. On-Call Duties:
- Be on call weekly to address any emergencies or issues that arise during/outside of normal business hours.
Qualifications:
- Proven experience in a front office or similar managerial role.
- Knowledge of hospitality management practices and business operations.
- Strong leadership and team management skills.
- Excellent customer service skills.
- Exceptional interpersonal skills with a focus on guest relations.
- Proficiency in handling financial transactions and billing.
- Strong interpersonal skills with a focus on guest relations.
- Ability to work flexible hours, including being on call.
This Office Manager position offers the opportunity to lead a dynamic team in providing exceptional service to our guests. If you have a passion for hospitality and possess the required skills, we invite you to apply for this rewarding opportunity.
Job Types: Full-time, Part-time
Pay: $16.00 - $19.50 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Do you have experience managing and directing talent? If yes, please provide details (e.g., number of employees, duration of management, and achievements with your team).
Experience:
- Office management: 2 years (Required)
- QuickBooks Online: 2 years (Required)
Ability to Commute:
Ability to Relocate:
- Hartford, MI: Relocate before starting work (Required)
Work Location: In person