Cyclerie is a new community bike shop in Erie, CO. We’re the local hub for all things cycling and the epitome of that welcoming, knowledgeable place where every cyclist - beginner or advanced, wants to be.
ig: @cyclerie
Job Description: Bike Shop and Service Retail Associate
Position Overview:
We are seeking a knowledgeable and customer-oriented Retail Associate to join our CyclErie team. As a Retail Associate, you will play a critical role in customer service for our bike shop. The ideal candidate has excellent communication skills, a friendly demeanor, and a genuine interest in helping customers embrace the benefits of cycling - whether it be on a regular bike or an electric bike.
Responsibilities:
1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
2. Educate customers about the features, benefits, and differences of various bike models to help them find the best fit for their needs.
3. Offer guidance on bike accessories, such as helmets, locks, lights, and other relevant products.
4. Conduct test rides and provide demonstrations of bikes to showcase their performance and functionality.
5. Assist customers in selecting appropriate bike sizes and ensure proper fitting.
6. Maintain an up-to-date knowledge of industry trends, electric bike technologies, and local regulations governing electric bikes.
7. Process sales transactions accurately and efficiently, including cash handling, credit card transactions, and any necessary paperwork.
8. Manage inventory, restock merchandise, and ensure the showroom is clean, organized, and visually appealing at all times.
9. Collaborate with the service department to coordinate repairs, warranty claims, and maintenance services for customers' electric bikes.
10. Stay informed about competitor products, prices, and promotions to provide insights and recommendations to customers.
11. Contribute to the achievement of sales goals and targets through proactive selling techniques and suggestive selling.
12. Maintain a positive and professional attitude while handling customer inquiries, concerns, and complaints.
13. Continuously seek opportunities to improve knowledge and skills through training programs, workshops, and self-study.
Qualifications:
1. Previous experience in retail sales, preferably in the bicycle or electric bike industry, is highly desirable.
2. Strong knowledge of bikes, including their components, features, and performance metrics.
3. Passion for sustainable transportation and a genuine interest in promoting bikes as an eco-friendly alternative.
4. Excellent interpersonal and communication skills, both verbal and written, with an ability to engage and connect with customers.
5. Customer-oriented mindset with a focus on providing outstanding service and building long-term relationships.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
7. Basic mathematical skills for processing sales transactions and inventory management.
8. Familiarity with point-of-sale (POS) systems and inventory management software is a plus.
9. Physical stamina to lift and move bikes, perform test rides, and assist customers with bike fittings.
10. Flexibility to work weekends, holidays, and occasional evenings as per the store's schedule.
11. Flexible in one's viewpoints and positions to support the direction taken by others at Cyclerie.
12. Successful in working as part of a diverse and inclusive team. Builds rapport with all kinds of people within and outside the organization.
Join our team and help customers embrace the joy of biking while making a positive impact on the environment. Apply today to become a Bike Shop Retail Associate and be part of our mission to revolutionize urban transportation.
Benefits: Healthcare insurance available to full-time employees
Salary Range: $18.00 - $24.00 per hour
Small shop willing to work with your schedule!
Employee purchasing programs for bikes and accessories
Job Type: Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to commute/relocate:
- Erie, CO 80516: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Bicycle Retail: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person