The Onsite Program Coordinator is responsible for providing support and management assistance for a customer by consistently promoting and developing positive working relationships with field employees, client managers, vendors, and internal program staff.
Essential Duties and Responsibilities:
- Act as liaison and represent the company and the client in aprofessional, courteous, and knowledgeable manner
- Address and resolve employee relations issues in a confidential manner
- Ensure all pre-employment screening requirements have been successfully completed
- Coordinate with suppliers on open positions
- Provide feedback on supplier performance
- Conduct new hire orientation, and safety training, as required
- Ensure new employees are guided to their designated workstation on the first day of theirassignment
- Conduct surveys to monitor client and employee satisfaction
- Provide EWM vendor with proper training for reporting of workplace injuries
- Source and screen resumes and schedule candidate interviews for client as needed
- Maintain requisition and assignment data within program-specific front office systems
- Assist in the development of job descriptions, salary ranges and performance reviews
- Conduct offboarding processes including email notifications and exit interviews
- Assist in any event coordination and attend as EWM representative when appropriate
- Provide clients with reports and information as required in a timely manner
- Prepare miscellaneous Human Resources/employee reports as required
- Assess program effectiveness and morale
- Complete timely data entry of required data into EWM's automated systems and maintainconsistency/integrity of data
- Complete special projects as assigned
- Ability to work within a flexible work environment and non-traditional work schedules, asnecessary
- Conduct 1 Safety Walk-Through Per Day
- Annual Supplier Reviews
- Annual Customer Survey
- Participate in end of season Client Business Review
Knowledge & Skills:
- Ability to maintain positive customer relations
- Demonstrated problem solving, conflict resolution, and decision-making skills
- Excellent organizational skills and detailed oriented
- Experience in managing multiple projects/deadlines
- Computer and office equipment proficiency
- Working knowledge of applicable software's utilized at the customer location
Core Competencies:
- Customer Focused
- Knows the Business
- Demonstrates Teamwork Approach
Position Qualifications:
- Experience in a customer service environment
- Bilingual (English & Spanish)
- Previous experience in Human Resources or related post-secondary education and/or equivalent business experience
- Previous staffing experience
- Associates Degree in comparable field preferred or equivalent combination of education and experience
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