Description:
SUMMARY: The Mall Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Mall Receptionist will work closely with the Assistant General Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assisting office walk-in traffic including customers, contractors, vendors.
- Answering phones/Routing calls; forwarding calls.
- Stocking meeting rooms and breakroom.
- Assist with rent collection.
- Support retail manager with data input for parking forms.
- Register parking access cards.
- Managing calendar requests .
- Relay information to housekeeping, security, guest services & maintenance regarding spills and restroom cleanliness.
- Order office supplies as needed.
- Track and update COI for Mall, Retail Properties & Contractors.
- Contact tenants when COI’s are expired to obtain current copies.
- Organize retail filing system.
- Keep Emergency contacts up to date.
- Send outgoing US mail, Fed Ex and UPS.
- Ensure all lost and found articles are sent to Guest Services.
- Screen potential SL tenants and provide application packets.
- Assist in collecting past due balances from tenants.
- Manage organization of office supply stock room and taking inventory.
- Oversee/track distribution of keys.
- Attend staff meetings.
- Open and sort mail.
- Communicate with tenants when not open on time or to remove trash in corridor.
- Track late store openings.
- Maintain current Tenants current information in Emergency Contacts.
- Load copy machine daily.
- Scan invoices.
- Additional duties as assigned by Supervisor.
Requirements:
EDUCATION AND REQUIRED EXPERIENCE:
- High school diploma or equivalent required.
- 1-2 years related experience.
SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
ABOUT METRONATIONAL
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
- Houston Chronicle Top Workplaces
- Houston Business Journal Healthiest Employers
- Houston Business Journal Best Places to Work
- Cigna Well-Being Award
- American Heart Association Fit-Friendly Worksite
- Mother-Friendly Worksite
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