Company Overview:
Diabetic Exchange USA, LLC. is a leading online retailer and wholesaler specializing in the purchase and resale of diabetes supplies. We are committed to providing convenient access to quality diabetic products, including testing supplies, insulin pumps, continuous glucose monitors (CGMs), and related accessories.
Our mission is to support individuals managing diabetes by offering affordable and reliable supplies through our online platform.
Diabetic Exchange USA, LLC is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Job Description:
As the fulfillment officer at Diabetic Exchange USA, you will play a pivotal role in managing the daily operations of our online business. You will be responsible for overseeing inventory management, order fulfillment, logistics coordination, and customer service operations to ensure a seamless experience for our customers.
Responsibilities:
1. Inventory Management: Monitor inventory levels of diabetes supplies, including testing strips, lancets, insulin pumps, and CGMs. Coordinate with suppliers to ensure adequate stock levels and timely replenishment.
2. Order Fulfillment: Process customer orders promptly and accurately. Coordinate with warehouse staff or third-party logistics providers to ensure orders are packed, shipped, and delivered on time.
3. Logistics Coordination: Manage logistics operations, including shipping carriers, and freight forwarders. Ensure efficient and cost-effective transportation of goods.
4. Customer Service: Respond to customer inquiries and resolve issues related to orders, deliveries, product inquiries, and returns. Provide exceptional customer service to enhance customer satisfaction and loyalty.
5. Quality Assurance: Implement quality control measures to ensure all diabetes supplies meet regulatory standards and customer expectations. Conduct periodic inspections and audits of inventory.
Requirements:
- Strong organizational skills with attention to detail and ability to multitask in a fast-paced environment.
- Excellent communication skills, both verbal and written. Ability to interact professionally with customers, suppliers, and internal team members.
- Proficiency in using inventory management software and other online tools (Gmail, Quickbooks, Shopify, Squarespace)
- Familiarity with regulatory requirements and quality standards related to medical devices and healthcare products is preferred.
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 20 per week
Benefits:
Schedule:
- 4 hour shift
- Monday to Friday
- No weekends
Shift availability:
Ability to Commute:
- Skokie, IL 60077 (Required)
Work Location: In person