Job Summary:
Are you someone who’s energetic, enthusiastic about aesthetics and love talking to people? MICARI Aesthetics & Wellness is hiring a Beauty Consultant / Receptionist to join our team in our luxurious and innovative Medical spa!
You will be the first point of contact for our patients and a representative of our brand and image. Must have exceptional customer relations skills and make each patient feel special and valued. Our Goal is to make each patient unique, reassuring them with professionalism and results.
You will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations. Ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. Assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. Initiate and foster all business development leads and referral sources.
Must be punctual and arrive in the office 15 minutes prior to the arrival of the first client each day.
Responsibilities:
● Interacting with clients in a friendly and professional manner.
● Checking clients in and out of their appointments, redeeming points and rewards.
● Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments.
● Be very proactive with our marketing strategies, book daily appointments. BONUSES are offered from sales acquired from these bookings.
● MASTER understanding of each service offering and be able to advise patients accordingly.
● Upsell new areas/services to current clients in order to hit individual monthly targets.
● Maintain client confidentiality at all times.
● Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.
● Assist with local marketing events as needed.
● Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals.
● Collecting and handling payments.
● Confirmation and follow up calls/emails/messaging. Follow up with all clients post-treatment to review results, ensure client satisfaction and encourage them to review/recommend MICARI AESTHETICS & WELLNESS.
Qualifications:
- Previous experience in retail sales or customer service is preferred
- Knowledge of beauty products, skincare, and cosmetics is a plus
- Proficient in using POS systems and cash registers
- Excellent phone etiquette and communication skills
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to multitask in a fast-paced environment
- Must be detail-oriented and have strong organizational skills
Location: Bellmore, Long Island
Preferred Skills:
- Multilingual abilities to effectively communicate with diverse customers
- Passion for providing exceptional customer service
- Proven sales experience in a retail environment
Join our team as a Beauty Consultant and help our customers look and feel their best!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Rotating weekends
Ability to Relocate:
- Bellmore, NY 11710: Relocate before starting work (Required)
Work Location: In person