We are seeking an experienced and highly effective Executive Housekeeper / Hotel Housekeeping Manager for The Tolovana Inn, a 150-room oceanfront hotel in Cannon Beach, Oregon. The candidate must have outstanding team leadership & management skills and extensive hands-on experience as an Executive Housekeeper / Hotel Housekeeping Manager with proven ability to produce exceptional results.
Must be a self-starter who possesses the ability to establish and maintain collaborative working relationships and build a genuine team atmosphere with everyone focused on providing exceptional guest experiences.
The candidate needs to be an excellent communicator as well as have the necessary skills to coach, mentor and train the team with an eye for detail and outstanding guest service. Will need to be a facilitator of change. Bi-lingual English / Spanish is strongly preferred.
Duties and Responsibilities
The Executive Housekeeper at this hotel:
- Personally recruits, trains, supervises, instructs, disciplines, plans, and assigns work to Room Attendants, Laundry Attendants, Housepersons, & Inspectors.
- Coaches and assists team members daily to ensure outstanding guest experiences.
- Adopts a hands-on approach working side-by-side with team members.
- Inspects and ensures cleanliness of guest rooms, hallways, stairs, restrooms, lobby, outlets, and general hotel areas to established standards as well as carts and storage areas.
- Ensures effective and efficient processes and systems are in place.
- Manages labor and supply costs within budget.
- Maintains proper inventory levels of linens & supplies.
- Ensures all work is performed in a safe and efficient manner and that all applicable health and safety regulations are followed.
- Monitors and ensures key control procedures are followed at all times.
- Prepares regular operational reports for hotel and corporate management.
- Responds to special guest requests in a timely, friendly, and efficient manner.
- Develops strong working relationship with Maintenance team to report and correct any maintenance deficiencies.
- Encourages ongoing improvement and takes initiative, catalyst for positive change and exceptional service.
- Coordinates arrivals, departures, and special requests with the Front Desk.
- Periodically serve as Manager on Duty.
- Performs other duties as assigned.
Qualifications / Requirements:
- Minimum of High School education, post-high school education preferred.
- Minimum of three years successful hotel / resort experience as an Executive Housekeeper / Hotel Housekeeping Manager with responsibility for 10 or more team members.
- Proven ability to drive excellence in guest satisfaction.
- Creative problem-solving aptitude.
- Proven excellent attention to detail, quality and cleanliness and ability to have others embrace the same.
- Excellent communication skills with the ability to effectively read and write in English. Bi-lingual English / Spanish highly preferred
- Honesty & Integrity.
- Outstanding organizational and leadership skills – proactive.
- Proven hands-on style leadership.
- Basic math skills. MS Excel skills are helpful and preferred.
- Adept at using property management / guest service software.
- Strong leadership skills.
- Excellent time management.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, stoop, kneel, or crouch for extended periods of time. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Job Type: Full-time
Pay: $51,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Management: 3 years (Required)
- Housekeeping management: 3 years (Required)
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
Ability to Commute:
- Cannon Beach, OR 97110 (Required)
Ability to Relocate:
- Cannon Beach, OR 97110: Relocate before starting work (Required)
Work Location: In person