Responsibilities:
- Customer satisfaction by investigating customer issues, problem solving and bringing to resolution in timely manner
- Be the keeper and guru of our Customer Service Portal: Enter detailed service call information, add new customers and equipment.
- Train customers on how to use portal.
- Act as backup for Service, Parts, and Sales departments.
- Purchasing: Backup for Projects and Parts.
- Assist and support Service Coordinators daily. Organize and help during peak times.
- Run monthly call reports, PM schedule management, answering phones, etc.
- Act as Service Coordinator for all subcontractors. Coordinate and schedule subcontractors for any service call where it is needed.
- Work with Corporate Service Manager to ensure technicians are meeting SLA’s.
- Coordinate onboarding of new customers.
- Work with Salesperson to get all pertinent information for portal and QB.
- Schedule handoff meeting with Sales / Service / Finance.
- Manage office supplies inventory and place orders when necessary
- Coordinate and schedule meetings, appointments, and events
- Coordinate plans for our Annual Company Meeting
- Coordinate Annual holiday cards / gifts to customers.
- Handle incoming and outgoing correspondence, including emails and phone calls
- Travel Coordinator: Book hotel, rental car, flights as needed for all BSS employees.
The successful candidate should possess the following skills:
-Call Center -Dispatch Experience
-Proven experience in office management or a similar role
- Proficiency in organizational tasks and multitasking abilities
- Strong supervisory skills to oversee clerical staff effectively
- Familiarity with training development practices
- Excellent phone etiquette and communication skills
Physical Demands:
- Sit for long periods of time.
- Lift up to 50 pounds
- Twist, bend, squat, crouch, reach, balance, walk, stand.
- Use their hands to handle, control, or feel objects, tools, or controls.
- Repeat the same movements.
- Make fast, repeated movements of fingers, hands, and wrists.
If you are a motivated individual with a passion for maintaining office efficiency, we encourage you to apply for this Office Administrator position.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office: 2 years (Preferred)
- Administrative experience: 3 years (Preferred)
Ability to Relocate:
- Hamburg, NY 14075: Relocate before starting work (Required)
Work Location: In person