Job title: Customer Service & Order Processing Rep
Customer Service & Order Processing position for a fast growing apparel fashion company that has been in business for 10+ years.
We are seeking a new team member to help support our growth that possesses the following qualities: self-driven, can work in a fast-paced environment, ability to multi-task, strong organizational skills with attention to detail.
The main responsibilities are 1) to support the sales team in managing customer support inquiries and issues. This person will be accountable for managing all customer service issues that arise, identify, solve and communicate to the customer. And 2) process new sales orders / order entry into the accounting software.
Duties:
- Order entry
- Tracking – missing boxes/packages
- Order Updates/status
- Missing units/discrepancies
- Damages/Defective items
- Issue Credit Memos
- Create and manage UPS Claims
- Manage communication with screen printing/embroidery vendor (Statuses, Re-shipping, Returns)
- Call Tags (Creation/tracking)
- Cross check order pipeline tasks for completion
Skills:
- Fluent in English
- Proficient in Excel and Word
- Strong multi-tasking and time management skills with ability to prioritize and handle multiple projects at once
- High degree of energy and motivation with a strong desire to succeed
- Exceptional organizational skills with extreme attention to detail
- Excellent communication skills (both written and oral)
- Responsive with an organized follow-up method
- Ability to work independently and exercise good judgement
Job Type: Permanent Full-Time Entry/Mid-Level Position – 40 hrs/week
Location: office/warehouse is located in Pompano Beach; job can be done remote; preferably present at office 1-2 days a week, 3-4 days home office.
Annual Salary: $50,000.00
Benefits: Health Insurance, Dental/Vision, 401k Plan, 15 days PTO, Holiday bonus
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Weekly day range:
Work setting:
Education:
Work Location: Hybrid remote in Pompano Beach, FL 33064