JOB DESCRIPTION:
The intake coordinator will manage the registration process of patients, providers, & clients.
We want this candidate to start our later shift of 10 am-6:30 pm Monday through Friday.
JOB RESPONSIBILITIES:
- Gathering patient information
- DEMOS
- RX
- Progress Notes (PN)
- Carrier/Payer information
- Create & maintain patient records
- Accurate patient information
- Obtain all Carrier and/or payer insurance information
- Verifying delivery and/or completion of products/services being rendered
- Reassigning patient files/orders to appropriate department
- After Creating of records for new patient/orders then intake will assign patient file to operation
- Once completion is verified then intake assigns the patient file to the billing department.
- Maintain Inventory
- Create new items that are brand name and do not currently exist
- Create new items based on HCPCS or CPT code as needed
DUTIES:
- Manage the Intake email orders
- New patient referrals/orders
- All new referrals/orders need to be reviewed and responded to with in 15 minutes from receiving the referral/order
- If information is missing the request should be sent back to the referral source for the missing information. Required information needed on every order is:
- Patient DEMOS (name, address, phone number, date of birth)
- Product/service being request and RX to support them
- Payer/carrier information:
- Company name
- Claim Number of the patient’s file
- Adjuster/Nurse case manager’s name
- Contact phone number
- If all required information is available/ included in referral
- Search BT for patient
- If patient does not exist add patient shell record
- If patient does exist, note the patient record of the new order
- Verify patient DEMOS
- Call patient and verify phone is correct on all patients
- Let them know who we are and the product/service we are coordinating for them
- For delivery DME item confirm the patient’s address and that packages can be received at that address
- For services, let them know someone will be in contact to schedule their appointment (this usually will be for the initial evaluation)
- If a fax comes in that was requested by intake, i.e., RX, DEMOS, etc.
- Log that it was received in the notes and forward to the assigned processor
- If the fax was requested outside of the intake department, the fax should be forwarded to the appropriate department
REQUIREMENTS:
All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Location:
Work Location: Remote