We are seeking a dedicated and efficient Front Office Customer Service Representative to join our dynamic team. The ideal candidate will excel in a fast-paced environment, demonstrating exceptional multitasking abilities and outstanding organization and communication skills. This role is pivotal in ensuring smooth and effective front office operations, providing a warm and professional first impression to all clients and visitors.
Responsibilities
- Answer and direct incoming calls promptly and courteously.
- Take accurate messages and ensure timely delivery to the intended recipients.
- Address inquiries and provide information about the company’s services.
- Perform general administrative tasks such as data entry, filing, and document management.
- Support office staff with various tasks and projects as needed.
- Follow up with clients regarding specific requests related to their accounts.
Requirements:
- Minimum of 3 years of experience in a COMMERCIAL insurance is REQUIRED
Excellent communication skills on the phone (time zone Eastern ONLY please).
- Ability to problem-solve independently and be resourceful
Respectful to clients.
- Knowledge of QuickBooks would be helpful.
- P&C License is recommended but not necessary.
- Familiarity with construction & multi-family real estate a plus.
- Great organization skills. Must have a to-do list and follow-up system. No loose ends.
Work Environment:
- Company Culture: Small, friendly, and supportive work environment.
- Team Dynamics: Collaborative team that values helping one another.
- Tools and Technology: Utilize Slack, Zoom, Phone, and CMS for daily operations.
- Fully Remote: We value your time. We ask you available during regular business hours.
Compensation and Benefits:
- Salary Range: $50,000
- Benefits: Paid time off, health insurance available, 401k negotiable
Application Process:
- Please submit your resume so we may schedule a 15 minute phone call
We are excited to receive your applications and look forward to welcoming a new member to our team who will help us continue to provide excellent service to our clients.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Supplemental pay types:
Weekly day range:
Work setting:
Application Question(s):
- What is a certificate of insurance? What is the purpose of an acord form?
Experience:
- Property & Casualty: 3 years (Required)
Location:
Work Location: Remote