Job Posting: Project Coordinator
The Project Coordinator will be responsible for ALL front-line support to our customers and strive to exceed customer expectations with a true commitment to service. This full-time position requires working for 40 hours per week. Candidate will be hybrid working from home and in our Arcadia office. The successful candidate will be a reliable, patient, detail-oriented and naturally a team player.
Day-to-day responsibilities:
- Solicit direct client outreach and handle all incoming calls and emails
- Prepare documentations such as quotation, invoice, product specifications, etc.
- Proactively identify and engage potential clients
- Manage clerical and administration tasks such as preparing reports, ordering supplies, maintaining contact lists, clients’ Christmas and new year gifting, etc.
- Input order details and accurately document any changes/modifications made to existing POs
- Build and maintain strong professional relationships with our client base
- Respond to all client inquiries and concerns in a timely fashion and follow up with clients on pending signoffs/approvals/payments
- Keep track of all project payment collection and deposit, logistic arrangements, color swatches and samples delivery, etc.
- Promote brand recognition and loyalty by ensuring unrivaled support to our clients
- Gather key insights and assist in process improvement for our products and services
- Troubleshooting client issues and share valuable feedback with management team
- Proper handling of clients’ confidential and sensitive information among all team members and vendors
- Coordinate with our team in China and Hong Kong to ensure smooth order completion from start to finish
Requirements:
- Bachelor's degree required
- Highly experienced in E-commence retail, e.g., Amazon, eBay, Etsy, etc. preferred
- Bilingual – must be fluent in written and spoken English, Mandarin/Cantonese
- Excellent communicator and collaborator
- Proficient in Microsoft office
- A people person and problem solver with good work ethics
- Highly flexible to adapt to different tasks and workload and be able to respond to calls/messages after work hours and weekends
- Some level of driving and traveling required
- High level of intuition, ability to prioritize tasks independently, enjoy building relationships with customers
- Strong attention to details and critical thinking
- Previous procurement and import/export trading experience/customer service experience is a plus!
**Salary & Benefits Negotiable
About Us:
Alpha-Lumina is a one-stop hospitality supplier that specializes in custom FF&E including casegood, soft seating, lighting fixtures and electric mirror etc. At Alpha-Lumina, our mission is to deliver the highest level of customized products without sacrificing quality or competitiveness.
Job Type: Full-time
Pay: $20.00 per hour
Compensation package:
Schedule:
Language:
- English (Required)
- Cantonese or Mandarin (Required)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Arcadia, CA 91006