RESPONSIBILITES INCLUDE:
Pick up room service trays, glassware, and other items from around the pools and guest rooms.
Check guests into and out of the hotel.
Inform guests about hotel facilities/services.
Fulfill the guest’s requests during their stay.
Answers telephone, forwards call to appropriate department or guest, and receives and delivers phone messages to appropriate department or guest.
Takes reservations calls as needed.
Post charges and handle cash and credit card transactions.
Maintain balance of cash bank.
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
Initiate and monitor shift check lists for proper completion of tasks.
Provide effective communication to all departments of guest activity.
Effectively coordinate relocation of guests when necessary.
Maintain a high level of professional appearance and demeanor.
Answers inquiries pertaining to hotel service: shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Posts charges such as room, food, liquor, or telephone, to ledger.
Ensure completion of all job related tasks by each employee.
Communicates all information on activities and issues at the Hotel to all team members.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous hotel experience preferred
Strong customer satisfaction disposition.
Strong communication skills, both verbal and written. Ability to communicate with public, hotel staff, and management in a professional manner.
Strong customer service orientation and skills.
Computer experience.
Hotel computer experience preferred.
Must have Food Handlers Card/OLCC Card
Work Remotely
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 8 per week
Benefits:
Schedule:
Work setting:
Work Location: In person