Job Summary
The Housekeeping Supervisor supports the property by overseeing the daily operations of the housekeeping department to ensure guests receive a pleasant and comfortable experience.
Tasks and Responsibilities
- Train, supervise, and support the Housekeeping Department
- Find solutions to guest complaints by listening, empathizing, and following through with resolutions
- Create daily cleaning boards for Room Attendants
- Monitor Quore for guest requests, expected arrivals, late departures, early check-ins, and packages
- Update room status in Opera
- Communicate with other departments to ensure prompt responses to guest needs
- Post detailed work orders in Quore so appropriate departments can successfully complete the task
- Notify Maintenance or Manager of any issues with the hotel/equipment to allow for proper and timely repair
- Log lost and found items in Quore daily and properly stores items for safe keeping until claimed
- Clean guest rooms, employee areas, and public space when necessary
- Report to the Housekeeping Manager and relays all pertinent information to ensure open communication within the department
- Enforce and abides by all company policies to ensure health and safety compliance
- Ensure carts, chemicals, and storage areas are replenished
Qualifications
Required Skills/Abilities
- Active listening
- Social Perceptiveness
- Detail-oriented and thorough
- Ability to remain discreet and respect the privacy of guests
- Sufficient ability to communicate in English to complete work efficiently, effectively, and courteously
Education and Experience
- Education sufficient to read, write, and speak as needed for the job
- 1 year of housekeeping experience
Physical Requirements
- Prolonged periods standing, walking, and frequently pulling, pushing, and bending
- Must be able to lift and carry up to 25 pounds at times
- Must be able to move for up to 12 hours during shift
Job Type
Salary/Pay
Benefits
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Matching
Work Context
- Work hours range between 7am-7pm, average hours based on seasonal demand
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- No nights
Experience:
- Hotel Experience: 1 year (Preferred)
- Supervising: 1 year (Required)
- Cleaning Experience: 1 year (Required)
Shift availability:
Work Location: In person