POSITION DESCRIPTION:
Position: Ticket Office Clerk
Hourly Rate: Starts at $13.00/hr.
Position Status: part-time, non-exempt
Work Schedule: Tues & Thur 10:00 AM – 2:00 PM; nights, weekends and some holidays are required as theatre schedule dictates.
APPLICATION DEADLINE: Open Until Filled
Position Summary:
· The Ticket Office Clerk processes all transactions managed through the ticket office, provides information to patrons, and fulfills administrative functions as needed.
· Excellent customer service and cash handling experience in ticket office or comparable positions (hotel reservationist, restaurant host/server, etc.) is required.
· This position reports directly to the Client Services Manager and works in a highly collaborative environment with CacheArts staff, other community groups, and co-presenters/promoters.
The following is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities.
RESPONSIBILITIES INCLUDE:
· Balancing and filing daily/weekly cash and credit card ticket office reports.
· Complete cash, check and credit card transactions over the phone and in person for all events held at the Center.
· Serve as a point of assistance and information for patrons both in-person and over-the-phone.
· Assisting in volunteer coordination of all theatre events.
· Gathering and maintaining information on cultural events happening in Cache Valley and providing information to patron.
· Ensuring that the maximum information is captured for all transactions. Informing customers of upcoming events and purchasing options.
· Assists in show day preparation for Front of House staff.
· Keeping ticket lobby, cashier windows and ticket office clean and in order.
· Performing administrative tasks for CacheArts senior staff.
· Performing other duties as assigned.
QUALIFICATIONS:
High school or GED required. Experience working in ticket office, hotel reservations, cashier, or similar customer service field required. Knowledge of Microsoft Office, basic online purchasing procedures, multi-line telephone system, and cash handling required. Articulate oral and written communication
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person