Bilingual Customer Service Representative
**Location: Southeast Houston (77075)
**100% in office
**Pay: $17.00-18.00/hr DOE
**Schedule: Monday through Friday 8:30am to 5:30pm. Saturdays are rotating, 9:00 am to 2:00 pm. When the employee works a Saturday, they will receive a half day the next week. A credit union in southeast Houston is actively seeking a reliable and experienced Bilingual Customer Service Representative to join their growing team!
Essential Duties:
- Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous, and professional manner, while maintaining our “4Loyalty Commitment.”
- Answers telephone and email inquiries from members including but not limited to loan and deposit services; credit, debit, and ATM cards; account information, transfer requests, stop payments, check supplies, process payments and any other member request concerning products and services of the credit union.
- Ability to maintain a calm, professional demeanor when faced with high demand/high volume workloads.
- Evaluates member’s needs and articulates the features and benefits of products and services and provides the member with available options.
- Assist members with origination of loan applications.
- Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
- Collaborates with Supervisor/Management to maintain up-to-date information relating to training materials and procedures.
- Meet and/or exceed minimum standards set for call center representatives.
- Assist in training of new staff.
Performs other duties as assigned by the Call Center Manager, Sales Director or Senior Management.
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Minimum Job Expectations:
- Maintain a call wait time of less than 5 minutes
- At least 10 credit card applications per month
- 30 loan applications per month
Qualifications:
- Minimum one year call center experience, credit union experience preferred.
- High School diploma or equivalent required.
- Must possess excellent verbal communication skills.
- Must have a proactive attitude toward members, supervisors, co-workers, and the credit union.
- Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email, and Outlook.
Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.
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HOUTC22