Position: Campus Store Team Lead
Team: Campus Store
Reports to: Charleston Southern University Campus Store
Location: North Charleston, SC
Commitment Level: Full-time
Role Introduction
The Store Operations team works directly with store managers to integrate the Slingshot culture into our campus stores. While we are a “third party” entity, our goal is to engage the campus from within. Each team member has a defined role, but collaboration is an integral part of who we are. We are looking for team members who desire to engage the campus community while furthering the culture and values of both Slingshot and the institution.
We are seeking team members who place a high value on teamwork, innovation, and character development. The Campus Store Team Lead role helps integrate these values within the campus store.
Role Function
· Placing the guest as a priority and caring for their Book/Retail needs. Creates a welcoming environment and builds rapport in the store and around campus
· Utilizes Bethel Wiki to monitor and complete tasks, while providing feedback to other team members for prioritization of these and other daily tasks.
· Monitors communication channels for our campus store, and takes initiative to act on needs and follows them through to completion (e.g., email, phone, in-person,etc.)
· Maintains store stock and appearance through creative displays, merchandising, and daily recovery of the sales floor.
· Engages and supports students, parents, staff, and faculty to promote sales, solve problems, and build rapport.
· Serves store customers in a variety of capacities, including but not limited to point-of-sale operations by handling cash and credit card payments, phone calls (including voicemails and returning calls), and online sales and shipping.
· Receives, shelves, fulfills, and ships textbooks, and general merchandise.
· Fulfills course material orders.
· Supports the store manager with store operations and stands in during the store manager’s absence.
· Performs best cash management practices and shares these with Team, ex: closing register daily, etc.
· Sets up and runs pop up retail stores, remaining flexible with personal schedule to allow Slingshot to meet the needs of Bethel.
· Performs other duties as assigned.
Preferred Skills / Qualifications
· Schedule flexibility, especially during peak seasons
· Ability to lift 50 pounds, and carry heavy loads up and down stairways
· Ability to carry, shelve, bend and stretch in the performance of bookstore operations as well as stand for long periods of time
· A high school diploma or equivalent
· 2 years of experience in retail or customer service preferred
· Ability to communicate effectively and respectfully with students, faculty, staff, and general customers
· Computer skills in Microsoft Word, Excel, and general internet usage
· Detail-oriented with the ability to self-start and work independently
· Experience with social media
Disclaimer: The preceding job description has been designed to indicate the general duties and responsibilities of a Campus Store Team Lead. It may not contain a comprehensive list of all duties, responsibilities, and qualifications required for this position.
Please visit http://www.slingshotedu.com/careers to apply.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you willing to undergo a background check?
Experience:
- Customer service: 1 year (Required)
- Retail management: 2 years (Required)
Ability to Relocate:
- North Charleston, SC 29406: Relocate before starting work (Required)
Work Location: In person