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JOB TYPE: Permanent; Full Time
BENEFITS ELIGIBLE: Yes
HOURS: 34-40 hours/week. Retail environment, must have availability Monday through Sunday.
The hourly range for this role is $19.19 - $27.00
We offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.
QUALIFICATIONS:
- 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.
- Requirements
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)
Why we will love you:
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
What you'll be doing day to day:
As a Customer Coordinator, supporting the in-store customer experience team, you will:
- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Type: Full-time
Pay: $19.19 - $27.00 per hour
Expected hours: 34 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Oak Creek, WI 53154 (Preferred)
Ability to Relocate:
- Oak Creek, WI 53154: Relocate before starting work (Required)
Work Location: In person