The Call Center Sup
visor is responsible for the success
d develop
- t of o
- rs within our C
- Center through
- ective leadership. We are l
- ing for an indiv
- al who is determined t
- o above and be
- d expectation
- o get the res
- s needed. The id
al candid
- will be a c
- ident sel
- tarter who th
- es in a fast-pac
- environm
and develop
- nfluence with team members by
- nging high-spirited energy into the wo
place. So, if you a
ermined to attain go
- , apply today!
Compensation: $55,000 - 62,000 + BONUS
hedule: Monday - Friday
2PM or 1-9PM
Minimum Qualifications:
* At least 2 years of call center or sales experience preferred
* Proven experience in a leadership role, call center preferred
Specific Requirements:
* Outstanding communication and interpersonal skills
* Knowledge of performance evaluation and production metrics
* Excellent organizational and leadership skills with problem-solving ability
* Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.
Key Responsibilities
* Develop objectives for the call center’s day-to-day activities
* Collect and analyze call-center statistics - implement directives and audit processes
* Ensure daily/monthly production targets are being met
* Effectively manage department by coaching and developing leaders
* Assist with evaluation and training of call center employees
* Prepare monthly performance evaluations of Supervisor team
* Assist with developing goals and projections in conjunction with Call Center Manager
Benefits:
Employees and their families are eligible to enroll in:
* Medical, Dental, and Vision
* Health Savings Account (HSA)
* Company Sponsored Life Insurance
* Supplemental Life Insurance
* Long-term and short-term disability
* Accident protection
* Employee assistance program - access to counseling services and other tools to improve work/family/life balance
* Pet Insurance for your furry family member
* 401k plan
* Additional Insurance Programs including:
* UHC Rewards
* Rally Health
* One Pass Select (gym membership subscription)
Additional Perks:
* VPTO (Volunteer paid time off) year-round incentives to give back to your local community
* *Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences*
* Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
* 80 hours of Paid Time Off annually with incremental increases
* 6 paid holidays during a calendar year effective day one of employment
About DaBella:
DaBella is the leading home improvement company in the United States. We have 40+ offices spread out through 17 different states, and we are striving to transform home improvement services across the country! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people and building relationships, then this is a perfect position for you!
We Lead. We Care. We Grow.
This is an ON-SITE position
Learn more about DaBella at www.DaBella.us
Experienced in sales, Leadership, marketing, retail, collections, call center, Teleperformance, insurance, or telemarketing? Apply today for immediate consideration!
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Overtime
Experience:
* Leadership: 2 years (Required)
* Sales / Call Center: 1 year (Required)
Ability to Commute:
* Hillsboro, OR (Required)
Ability to Relocate:
* Hillsboro, OR: Relocate before starting work (Required)
Work Location: In person