We are seeking a Network Operations Technician for a 7-12+ month fully remote contract (potential for extension and/or conversion to perm) for a top telecom and Fortune 200 company!
**This is a work from home position, but candidate must be located in Texas.
Shift: Saturday and Sunday 12:00 AM CST - 1:00 PM CST and 2-8 hour shifts during the work week between the hours of 8 AM CST - 7 PM CST.
Required:
- CCNA or vendor network certifications
Job Description:
- Actively troubleshoot several service types such as T1, DS3, and ethernet solutions
- Technical environment: Router/switching configuration and SolarWinds monitoring configuration
- Escalate and hold LEC Partners accountable for offnet repairs.
- Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
- Efficiently and accurately manages customer-initiated trouble tickets to resolution.
- Monitors the performance of the telecommunications networks, including usage, load patterns and system response.
- Basic understanding of the OSI networking model physical, data link, and network layers
- A proven track record troubleshooting technical issues
- Ability to manage and correlate multiple trouble reports.
- Communicate with customers and others in a repair situation.
- Demonstrating proficiency with trouble ticketing application and other internal tools
- Ability to answer customer calls and work issues via trouble ticket proficiently and independently.
- Ability to work in a 24 x 7 fast paced environment.
- Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
- Ability to relate technical issues to management and lead personnel
Candidates must be US Citizens or Green Card Holders, W2 ONLY. NO 3rd party candidates.