Director, Facilities & Procurement
Northampton, MA
Are you interested in work that makes a difference in the lives of others? At Way Finders, we light pathways and open doors to homes and communities where people thrive. Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has transformed neighborhoods through the design and planning of new housing and the acquisition and renovation of existing properties. The most recent additions to our portfolio of affordable housing for low-income families include Live 155 and The Lumber Yard in Northampton and Library Commons in Holyoke.
Way Finders is excited about expanding our Property Management team! We’re looking for a full-time Director, Facilities and Procurement. The Director, Facilities and Procurement will contribute to our mission through high-level coordination of maintenance services, procurement, and staff training throughout our portfolio of over 800 units in Hampden and Hampshire counties. The Director helps ensure we meet compliance, fiscal, quality, efficiency, and tenant/community satisfaction goals, and acts as an in-house expert on all maintenance and procurement matters.
The candidate may work in a hybrid-remote manner as appropriate to the needs of the department.
Responsibilities include:
- Oversee a high-quality, compliant, safe, budget-conscious, and timely response to all maintenance issues throughout the assigned portfolio, coordinating assignments, supplies, and contractors as needed
- Provide expertise to staff in general/preventative maintenance, repairs, and custodial work
- Manage maintenance/work order software system to ensure information is entered thoroughly and accurately on a daily basis; regularly run reports to analyze for continuous improvement in repairs, budgeting, labor allocation, and tenant satisfaction
- Develop, implement, and manage procurement strategies that are aligned with organizational objectives; monitor procurement activities to identify cost-saving opportunities and process improvements
- Maintain accurate records of procurement transactions, contracts, and vendor performance
- Source and evaluate vendors, negotiate contracts, and manage relationships to ensure quality, cost-effectiveness, and timely delivery of goods and services
- Research supply sources for quality materials that adhere to budget; proactively plan for bulk purchases and maintain inventory levels to ensure continuous and seamless repairs and improvements
- Create a quality pipeline of contractors and vendors to address larger-scale repairs and improvements; maintain a clear system that addresses contact responsibilities and provide updated information to property managers, as appropriate
- Function as trainer and mentor to maintenance staff; establish and follow a new hire orientation plan that is consistent across the assigned portfolio(s); create and conduct trainings (individual and group) to increase skill sets and quality consistency of repairs, improvements, and work order entry; schedule and facilitate monthly maintenance meetings to communicate pertinent information while allowing for open input and feedback
- Set and maintain a regular schedule of site visitations to determine structural or larger-scale, complex needs; report findings to supervisor as required and necessary
- Collaborate with property managers on maintenance standards and issues, providing timely responses and recommendations on performance, positive or concerning; report details to leadership as necessary
- Collaborate with leadership and property managers in setting an on-call schedule that addresses needed services outside of regular working hours while tending to the overall workloads and morale of maintenance staff
- Act as point person in the resolution of larger-scope tenant concerns regarding the quality and timeliness of repairs
- Provide support in the management of major capital improvements, including in the bidding process
- As necessary and assigned, provide hands-on technical support and show properties to inspectors and other officials
- Proactively identify and inform management of any issues that may adversely affect the department, tenants, or organization
- Remain current on maintenance and procurements trends, best practices, regulatory requirements, and work order software systems
- On-call duties within and outside of working hours as necessary
Supervisory responsibilities include:
- No direct supervisory responsibilities; training and mentoring maintenance employees is expected, as is communicating performance to management
Requirements include:
- 7 years’ progressively responsible mid-to-senior maintenance/procurement experience, preferably in property management; a combination of experience plus a Bachelor’s degree or similar certification may substitute for some experience
- Proficient computer skills, including the ability to run and analyze reports and train/mentor others on database entry and software applications
- Preference for experience in contractor/vendor bidding processes
- Proficient verbal, written, and listening communication skills, with the ability to run group trainings and meetings
- Excellent customer service skills with the ability to serve diverse populations
- Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
- Bilingual (English/Spanish) written and verbal skills preferred
- Valid driver’s license with acceptable driving record; reliable vehicle
- CORI/SORI
Benefits include: Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
Wage starts between $63,000 and $83,000 per year depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.
Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference.
Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.
Job Type: Full-time
Pay: $63,000.00 - $83,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Northampton, MA 01060