About Us:
ACS (Airport Courier Service) is an on-demand, expedited courier company. We handle diverse types of critical, time-sensitive shipments, such as medical and spare parts. We provide exceptional customer service to our business clients in delivering shipments throughout New England 24/7/365.
Job Description:
As an Overnight Dispatcher at Airport Courier Service, you will play a crucial role in overseeing our warehouse and transportation operations during the overnight shift, close loose ends from the day before, and prepare for our shipments the next day. This role combines dispatching responsibilities with some light warehouse and driving duties, making it a dynamic position that requires excellent organizational skills and a commitment to delivering exceptional customer service.
RESPONSIBILITIES:
- Process orders, generate quotes, and respond to customer requests in a timely and professional manner via email and phone.
- Dispatch all overnight and morning jobs based on customer specifications and collaborate with ACS employees and local providers to ensure customer requirements are met.
- Review orders from the previous day to ensure all relevant documentation has been completed.
- Prepare shipments for the following day, ensuring all shipments and paperwork are lined up for the morning drivers.
- Handle emergencies, accidents, and breakdowns effectively, recording and maintaining customer requests, service details, charges, expenses, and dispatch information.
- Safely operate company vehicles, ensuring packages remain undamaged during transit, conducting pre-trip and post-trip vehicle inspections, and reporting maintenance needs promptly.
- Maintain accurate files and records of customer requests, work performed, charges, expenses, and inventory.
- Ensure the warehouse and office are organized, clean, and stocked during slow hours of the night.
- Assist in other administrative tasks as assigned, ensuring smooth office operations.
Requirements:
- Must have a valid driver's license and a clean driving record
- Valid driver’s license and clean driving record
- Ability to drive a cargo van (ability to drive a 26-foot box truck is a bonus)
- Have reliable transportation and can easily commute to Woburn, MA
- Ability to lift heavy objects and perform physical tasks as required
- Excellent verbal communication, organization, and time management skills
- Strong attention to detail and accuracy
- Interpersonal skills; ability to foster teamwork and motivate/coach others
- Decisive under pressure and time constraints
- Previous dispatching or courier experience is a plus but not required
- Knowledge of local and regional geographical area; accurately and quickly read maps
- Computer skills including Microsoft Word, Outlook, Email
- Willingness to work overnight shifts while maintaining dependability and flexibility
Available Shifts:
- Monday to Friday 11pm-7:30am
- Saturday and Sunday 7pm-7am
This job description is comprehensive but not exhaustive. Employees may be assigned other related duties to meet the ongoing needs of the organization. Individuals with a criminal record are encouraged to apply, as we believe in providing equal opportunities to all.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (Required)
Work Location: In person