Patient Services Coordinator II – Waltham Sports Medicine
Massachusetts General Hospital (MGH)
$750 Sign-On bonus for qualified candidates!
Full Time, Day, 100% On-site
The Patient Services Coordinator II (PSC II) position offers exposure to the clinical, operative, and academic aspects of Orthopedic Sports Medicine. This position offers terrific opportunities to both work with expert Sports Medicine and Upper Extremity surgeons and contribute to cutting-edge innovations.
Working under general supervision from the Administrative Manager, the PSC II will provide administrative support to health care providers within an ambulatory setting. The PSC II will be responsible for front desk operations, as well as supporting clinical operations within the practice. The incumbent will be expected to function with minimal supervision in a fast-paced surgical clinic. This position will help support the newly opened Mass General Brigham Sports Medicine and Upper Extremity Center in Waltham, MA, and is the ideal position for candidates looking to gain skill with direct patient care and advance their careers (i.e. RN, PA, NP, MD).
The PSC II is responsible for:
· greeting patients as they arrive for appointments as well as completing patient check-in and check-out processes in a timely manner.
· Answer telephone calls and triaging patients accordingly
· Assist with referral queue management responding to referrals and scheduling appointments with appropriate providers
· Cross covers for other staff members for breaks, lunches, vacations, etc. and during variations in workflow as needed.
· Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures
· Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned
The ideal candidate:
· Possesses excellent interpersonal skills are required for working with patients and providers.
· Has excellent oral and written communication skills.
· Is able to work well as part of a collaborative health care team
· Has excellent organizational skills and ability to prioritize a variety of tasks.
· Exhibits impeccable attention to detail.
· Is able to demonstrate professionalism and respect for subjects rights and individual needs.
· Has a High School Diploma
· 1 year healthcare experience preferred
· Epic experience strongly preferred
What are the benefits of working for MGH Waltham?
· Full benefits package: Medical, Dental, Vision, 403b Retirement with matched contributions, Pension
· Weekly Pay
· Paid Time Off – 30 days per year
· Free Parking
· Education Reimbursement
· Opportunities for career advancement
To apply, please submit your resume through Indeed.
About Massachusetts General Hospital
Mass General is the #1 research hospital in America and the only hospital to be recognized across all 16 specialties assessed by U.S. News & World Report. We have remained at the forefront of medicine by fostering a culture of collaboration, pushing the boundaries of medical research, educating the brightest medical minds and maintaining an unwavering commitment to the diverse communities we serve In 2003, Mass General become the first hospital in the state to earn Magnet designation from the American Nurses Credentialing Center (ANCC). To date, fewer than 9 percent of all hospitals in the United States have received this recognition. The Magnet Recognition Program was developed by the ANCC to recognize health care organizations that provide nursing excellence. The program also provides a vehicle for disseminating successful nursing practices and strategies. Research demonstrates that Magnet hospitals have better patient outcomes, patient satisfaction, and nursing satisfaction, as well as lower RN turnover. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Job Type: Full-time
Schedule:
Work setting:
Work Location: In person