COMPANY: Knight Wall Systems
POSITION: Project Support Coordinator
REPORTS TO: General Manager
LOCATION: Deer Park, WA
GENERAL SCOPE:
The Project Support Coordinator is a key player on the Knight Wall Systems team and will proactively function as a technical liaison between customers and the company. Primary responsibilities include working with customers, sales, and engineering team on orders and project-specific coordination, inquiries, and problem-solving. The ideal candidate will be responsive, create clear expectations, and ensure order efficiency while maintaining positive relationships, both internal and external.
DUTIES AND RESPONSIBILITIES:
· Guide customers through the order process by engaging the customer, both over the phone and in writing, to set expectations and coordinate requirements of deliverables including material, engineering, and other submittal documentation.
· Request and retrieve applicable forms, documents and other pertinent information required to setup a new customer account or process orders for material or engineering.
· Enter customer and project information and orders into the ERP/CRM system.
· Work with the customer to ensure a firm understanding of the product specified and estimated for the project for a successful experience.
· Respond to customer questions or concerns regarding project specific applications, details, or order status – in writing or verbally.
· Engage with engineering as required to resolve any customer questions.
· Work with outside sales representatives to help close sales and initiate the order process.
· Provide support to the outside salesforce regarding orders, projects, and intermediate level technical support.
· Work positively with customers in high-demand, pressure scenarios to find solutions.
· Special internal, administrative, projects and tasks as required.
EDUCATION/EXPERIENCE/QUALIFICATIONS:
· Minimum of an associate degree and/or experience in an Architectural, Engineering, Manufacturing or Construction related field. Bachelor’s Degree preferred.
· Construction Management or Construction Engineering Management degree preferred.
· 2-3 years’ experience working within the commercial construction or manufacturing industry.
· Proficiency in MS Office.
o Use of formulas, lookups and equations within Excel preferred.
· Strong and proficient written and verbal communication skills required. Must be able to professionally communicate with outside sales representatives, architects, engineers, and contractors.
· Good mechanical/technical aptitude. Able to read and efficiently navigate construction drawings and specifications.
o Understanding of construction contracts, processes, and typical general requirements a plus.
· Experienced working with multiple customers simultaneously, often with time constraints and schedule driven.
PERSONAL QUALITIES/CHARACTERISTICS:
· Self-motivated, assertive, and . Not afraid to do independent research and learn new things in an effort to increase the quality/scope of work.
· Able to adapt to a changing environment including updated procedures, policies, and technical data.
· Proactive customer service and follow up skills. History of showing the ability to think outside the box, easily able to pick up the phone and get a problem solved regardless of the situation or circumstance.
· Organized, process-oriented, and will keep good records.
· Calm under pressure.
· Positive attitude and the ability to work well with others.
· Service driven and accountable approach. Will own successes mistakes.
· High level of integrity and pride in getting the job done.
· Able to take initiative and balance multiple priorities.
· Flexible—can adjust on the fly.
· Proactive and effective communication skills.
· Team oriented and focused, but also has a sense of humor and can bring levity to stressful situations.
· Old-school work ethic highly valued. Will go above and beyond to get the job done.
** Please contact Allison Sherwood with questions or to submit resume for consideration at asherwood@ztc.net or 509-688-0131**
Job Type: Full-time
Pay: $56,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Hourly pay
- Overtime pay
- Yearly pay
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person