RESIDENTIAL SPECIALIST @ 1108 AUAHI ANAHA IN WARD VILLAGE
Full-time
- Mid/Overnight Shift 3pm-11pm/11pm-7am
- 40 hours per week, eligible for overtime pay and shifts
- $20/hr. With Guard License
Part-time
- Mid/Overnight Shift 3pm-11pm/11pm-7am
- $20/hr. Guard License Required
Position Overview:
To provide a safe and secure environment for the building and staff which includes providing a luxury, first class, personal customer service to all residents, guests, and contractors.
Duties and Responsibilities:
- Welcome and acknowledge each resident and guest with a smile, eye contact, and a friendly greeting, using names when possible.
- Address service needs in a professional, positive, and timely manner. Anticipate service needs including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.
- Schedules use of the common element amenity spaces and freight elevator for movement of bulk items or move-in/move-out activities.
- Maintains full knowledge and understanding of building amenity spaces.
- Manages and controls guest parking and loading dock area.
- Receives, distributes, sorts, logs, and notifies residents of all incoming parcels and packages.
- Logs and inventories all lost and found items.
- Responsible for upholding a clean and neat work environment of shared front desk and security office spaces.
- Provides a safe and secure environment by supporting house rules, regulations and ensuring the observance of applicable laws.
- Conducts property patrols and inspects assigned premises for fire and safety hazards, lights out of order, good housekeeping, and potential threats to life or property.
- Monitors surveillance system and investigates any suspicious activities with proper follow through to authorities and management.
- Assist during emergency situations. Respond to the scene of any accidents and determine if emergency aid is required.
- Investigate disturbances in accordance with association policies and procedures, including summoning appropriate authorities if necessary, and documenting incidents.
- Assists management with accurate documentation of all reports, records, and data. Assist in preparing incident reports (water intrusion, theft, accidents, physical hazards, fire related incidents). Summarizes and enters reports into the computer for future reference.
Requirements/Qualifications:
- Guard Card, Certified in accordance with HRS 463-10.5.
- Dependable with positive attitude and professional demeanor.
- Ability to read, write and understand simple verbal or written instructions in English, including the ability to write incident reports, citations, and shift logs.
- Prior experience in hotel or condominium complex preferred.
- Computer skills including Microsoft Office: Outlook, Excel and Word preferred.
- CPR / AED / First Aid certification a plus.
- High school diploma or equivalent required.
- Drug test and background check required.
The information above on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not exclusive or exhaustive list of all job functions that an employee is in this position may be asked to perform from time to time. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential function of this position.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Overnight shift
- Overtime
Work Location: In person