JOB DESCRIPTION:
The Sales and Service Coordinator is a highly motivated individual who will assist the
Director of Sales and/or Sales Manager(s) with administrative duties including but not limited to
word processing, account management, presentation preparation, customer follow-up, and
servicing that would enable the Director of Sales and Sales Manager(s) to focus on revenue
generating activities.
RESPONSIBILITIES:
In support of the property sales team the role will greet visitors, answer phone calls (to
include customer as well as general hotel inquiries, intake and process incoming lead
information, handle reservation requests, research group billing inquiries, gather data as
needed, compile reports, maintain files and prepare correspondence;
Interact with monthly, weekly, and daily travel customers and groups in person, via
email, and over the phone to qualify and assist existing and future customers;
Maintain communication with group customers regarding the status of their group room
block. This may include entering rooming lists, monitoring pick up status, reporting
status of current pickup, providing cutoff date alerts and making individual rooming list
reservation changes;
Assist property Director of Sales and Sales Managers with sales duties as needed
including but not limited to initial billing inquiries, commission payments, no-show
status, sales system research, and scheduling appointments.
Assist Director of Sales and Sales Managers with RFP responses, proposals, contracts,
Resumes, and Turn Overs as needed;
Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs)
received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our
internal protocols;
Along with the Director of Sales act as liaison with other hotel departments via weekly
meetings to provide information in a timely manner and ensure group and catering needs
are carried out as contracted. Assist with and complete group resumes, banquet event
orders and rooming lists.
Assist Director of Sales and Sales Managers with reservation requests and building group
master accounts in the system, as needed;
Upload and maintain the group files within the sales system for all group bookings at the
property level. This includes ensuring signed agreements are uploaded when all bookings
are turned to definite bookings;
Maintain asset inventory and work with marketing department to maintain electronic
collateral.
Participate in Sales Department meetings.
Provide additional administrative assistance as directed.
Any and all other work as required to complete the primary purpose of the position.
JOB REQUIREMENTS:
Education: High school graduate or a four-year college degree or equivalent education.
Experience: Minimum of 3 years in a sales administrative or coordinator role required. A
collaborative spirit is a must and luxury hotel experience is preferred.
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person