Job Title: Clinic Coordinator
Compensation: $22.50 – 27.00 per hour, depending on experience
Job Summary:
At Idaho Neuropsychology, PLLC (INP, PLLC), we are dedicated to offering exceptional clincal care to adults experiencing cognitive, behavioral, and emotional challenges. We also support their caregivers. We are seeking a Clinic Coordinator who is committed to providing exceptional customer service to join our team on a part-time basis. The Clinic Coordinator will often be the first point of contact with the clinic and is a vital team member for ensuring a warm, welcoming atmosphere for our patients. The ideal candidate will have excellent communication skills and have a passion for supporting adults with neurological and/or psychological conditions. They will enjoy working on a team, be extremely detail-oriented, work efficiently, and be comfortable with navigating and learning new technology. Multitasking and time-management skills are a must. The Clinic Coordinator will work approximately 15-20 hours per week with the potential to increase the number of hours as the clinic continues to expand. Working hours will have some flexibility, and all duties may be performed remotely with the option to work on site in a hybrid manner. All activities will be supervised by the Clinic Manager.
Job Details:
- Position type: part-time
- Location: can be fully remote or hybrid at the Boise clinic
- Mondays – Fridays; 3-4 hour daytime shifts per day in Mountain time zone, as agreed upon with Clinic Manager
- Possibility of 4-day workweek
- No weekend hours required
Key Responsibilities:
Patient Interaction
- Responding to new patient inquiries by phone, email, and/or SMS message
- Registering new patients
- Scheduling new and existing patients
- Preparing and sending electronic intake packets to new patients (e.g., welcome letter, informed consents, history questionnaires, Release of Information (ROI) forms, Good Faith Estimate (GFE))
- Assisting patients with technological and account access problems (e.g., logging into EHR secure client portal, using Zoom video platform for telehealth)
- Performing other duties and responsibilities as assigned
Administrative Tasks
- Communicating with referring clinics by phone, email, and/or fax
- Assisting providers with patient communication
- Assisting with managing providers’ clinic schedules
- Sending/requesting medical records to/from external offices
- Processing initial deposits and additional payments/refunds
- Maintaining accurate patients records with all required elements (e.g., signed consents, Medicare private contract, ROIs, GFEs, prior records)
- Processing worker’s compensation insurance claims and payments
- Ordering office supplies
- Printing and mailing patient packets, marketing materials, claims, etc.
- Maintaining confidentiality of all INP, PLLC business-related and protected health information
- Performing other duties and responsibilities as assigned
Requirements:
- Associates degree or higher (preferred field of studies include business administration, healthcare administration, nursing, social work, or psychology)
- A quiet, confidential workspace, and reliable/secure internet are required for remote activities.
- Punctual and reliable
- Exceptional communication skills (oral and writing)
- Ability to quickly form positive relationships with a diverse group of individuals
- Ability to empathize with individuals who are experiencing hardship and/or suffering
- Ability to work effectively both independently and within a team environment to support INP, PLLC staff members towards achieving INP, PLLC’s Mission
- Multitasking and time-management skills, with the ability to prioritize tasks
- Proficient in Microsoft software (e.g., Word, Excel, Teams)
- Ability to learn new technology quickly [e.g., electronic health record software (EHR)]
- Ability to work independently to accomplish tasks efficiently and with a high degree of accuracy
- Highly detail-oriented and organized
- Ability to catch and correct errors independently
- Hands-on experience with office equipment (e.g., fax machines, printers)
- Professional attitude and appearance
- Ability to be resourceful and proactive when issues arise
- Customer service attitude
Desired Additional Qualifications:
- Bachelor’s degree
- Prior experience as a Patient Access Specialist, Scheduling Coordinator, or similar front office representative
- Prior experience working in healthcare or behavioral health
- Experience with Mac computers, Apple operating systems, and Apple products (e.g., iPads)
- Prior experience supporting neuropsychological and/or psychological testing clinic
- Prior experience with insurance claim submissions
Physical Requirements:
- Must be able to sit or stand for extended periods of time.
- Must be able to lift up to 30 pounds.
- Must be able to use a computer for extended periods of time.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the Clinic Coordinator position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.
Job Type: Part-time
Pay: $22.50 - $27.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Healthcare setting:
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Education:
Experience:
- clinical scheduling / patient access support: 1 year (Preferred)
- working in healthcare: 1 year (Preferred)
- Mac/Apple computer: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Boise, ID 83709 (Required)
Ability to Relocate:
- Boise, ID 83709: Relocate before starting work (Required)
Work Location: Hybrid remote in Boise, ID 83709