**Job Summary:**
We are looking for a dedicated Front Desk Agent to join our team. This will be full time, 2nd shift 3pm to 11pm, weekends are required. The Front Desk Agent will play a crucial role in providing outstanding customer service and ensuring smooth operations at the front desk. This position involves interacting with guests, handling inquiries, and supporting various hotel functions.
**Duties:**
- Greet and welcome guests as they arrive, check them in, and provide information about hotel amenities and services
- Manage guest reservations, check-outs, and cancellations efficiently
- Address guest concerns and resolve issues promptly and professionally
- Maintain a tidy and organized front desk area
- Collaborate with other hotel departments to ensure a seamless guest experience
- Utilize excellent phone etiquette to handle incoming calls and messages
- Assist with administrative tasks such as data entry and filing
**Skills:**
- Previous experience in a resort, hotel, or hospitality management role is advantageous
- Proficient in front desk operations, customer service, and guest relations
- Strong communication skills with a focus on providing exceptional service
- Ability to handle multiple tasks effectively in a fast-paced environment
- Multilingual or bilingual proficiency is highly desirable
- Knowledge of phone etiquette and professional demeanor
This position offers the opportunity to work in a dynamic hospitality setting where you can enhance your skills in guest services and front desk operations. If you are passionate about delivering top-notch customer service and possess the required qualifications, we encourage you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Seattle, WA 98103 (Required)
Ability to Relocate:
- Seattle, WA 98103: Relocate before starting work (Required)
Work Location: In person