Streamline Health, Inc. is a healthcare industry leader in helping providers optimize the middle of their revenue cycle. With powerful technology-enabled services and analytics, we help providers drive quality and revenue integrity across their enterprise. We share a common calling and commitment to advance the quality of life and the quality of healthcare—for society, our industry, our clients, and the communities they serve, and the individual patient.
Why it is great to work here:
- We believe in what we do: We help health systems get paid for the care they provide so they can serve their communities.
- We are the best mix of a start-up and established company: we are nimble and can respond to market changes quickly, and we are also public and have the stability and transparency that comes with it
- We believe in utilizing your strengths and continual education and development.
- We encourage curiosity and pride ourselves on teamwork.
- We have a great culture, and we work on it every day!
Position Overview:
Reporting to the VP of Client Operations, the Client Success Manager plays a key role in ensuring the success of SAAS clients. The Client Success Manager will work as a partner to our clients throughout the entirety of customer journey- from Implementation to Client Success. The Client Success Manager will work as a member of a team, managing the solution’s usage through regular business review meetings and regular data monitoring. In addition, they will collaborate with other internal teams including Product, Development, and Integration in a variety of roles on behalf of the clients.
About the role:
Assist the implementation team with onboarding clients to ensure a smooth client journey.- Monitor/manage the client workflow and regularly monitor their data to ensure success.
- Prepare monthly client success presentations utilizing client data.
- Create and execute simple SQL queries.
- Clearly communicating the benefits of new product features and facilitating client adoption
- Provide client workflow feedback internally to improve the solution. Identify and communicate gaps in our product that impact the success of our clients.
- Working closely with our product and engineering teams to ensure issues are resolved.
- Proactively strategize with clients to ensure that they get the most value out of our service.
- Support Development on any escalated items including troubleshooting.
- Generate and regularly present a standard report (for trending and benchmarking purposes) for solution improvement purposes.
- Present results to the client and facilitate productive conversations.
- Communicate with coworkers in an open and respectful manner that promotes teamwork and knowledge sharing.
- Interact with clients in a professional manner that exhibits excellent relationship, work performance and communication skills to support the client and their business interests.
- Other duties and responsibilities as assigned.
About You:
Bachelor’s Degree- Enjoys analyzing data and solving problems
- At least 3 years of professional experience in Client Success or Account Management for SaaS applications
- Proficiency with the Microsoft Office Suite, SQL Server, TFS, JIRA Service Management
- Strong organizational skills
- Ability to work with multiple and diverse clients, staff, and projects.
- Experience presenting to client leadership groups.
- Self-motivator who can work in ambiguous situations
What Else:
We are primarily a remote organization, including onboarding- The qualified candidate must be eligible to work in the United States
- Some travel is required.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.