Description:
The Homelessness Resolution Connections Case Manager (HRCCM) reports to the Associate Director of Homelessness Resolution. The HRCCM is responsible for researching, vetting, developing, and maintaining community connections for our HRT staff as well as providing case management and contract duties as assigned. This position will acquire and maintain knowledge and understanding of homelessness resolution strategies and rehousing systems translating these into accessible and usable resources for HRT staff. The HRCCM will ensure that clarity and cohesion exist between HRT staff and connections to community resources, facilitating the movement of clients through our systems towards housing stability.
Hiring Range: $24.04 - $30.05 Hourly, based on qualifications
Benefits: Complete Benefits Guide Highlights of our incredible benefits package:
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Comprehensive health, dental and vision benefits
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Generous vacation, sick time, and holiday pay, plus paid birthday off and refreshment day
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Tuition reimbursement and child adoption benefits
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Employer paid term life insurance, long-term disability, AD&D
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Health savings account with generous employer contribution
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Flexible spending account
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Paid parental and bereavement leave
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401(k) with 5% company match, plus opportunity for annual tenure-based incentive contribution
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Complimentary RTD EcoPass
RESPONSIBILITIES
Community Provider Relationships
Develop and maintain relationships with resource providers in the Government, Medical, Mental Health, Housing, Benefits Acquisition, Employment, Social, Legal, Disability, and Veterans fields, etc., to aid clients towards housing stability. Ensure that clarity and cohesion exist between HRT and its connection to community partnerships. Serve as the “contact/point person” for community providers who are onsite regularly and during special engagements at all Denver DRM locations. Ensure onsite community provider services run smoothly, questions are answered, and issues are resolved efficiently and effectively.
Housing Stability Resources
Research and pursue resources to meet the needs and address barriers to housing for clients utilizing DRM services including Housing Resources and Landlord recruitment. Maintain DRM database of vetted resources for accuracy and usability by staff and clients to ensure DRM’s case planning efforts reflect a real-time understanding of resources that aid in exiting homelessness and supporting housing stability. Manage clear and consistent communication with DRM employees about community resources, including notifications of changes and updates.
Case Management
Develop thorough understanding of the 22 Things case planning tool and its application across DRM’s continuum of care. Work with individuals who are experiencing homelessness, addiction, mental illness, and a myriad of other issues related to homelessness and housing instability. Develop and manage case plans with clients utilizing the 22 Things with the ability to identify action steps necessary to achieve goals. Monitor client progress through scheduled follow up meetings, particularly for those utilizing housing vouchers and/or needing special accommodation. Maintain professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information.
Administration & Compliance Management
Maintain in-depth knowledge of legal and funding requirements for contract work and MOUs. Ensure accuracy and compliance with all contract documentation and reporting requirements. Create, format, edit, and follow detailed workflows incorporating multiple databases, reports, and spreadsheets. Produce and maintain data spreadsheets and reports documenting HRT expenses and outcomes to ensure alignment with DRM strategy and standards.
Homelessness Resolution Training & Development
Assist in the development, delivery, and scheduling of training for staff by both internal and external partners to better understand and utilize HRT resources and community connections. Communicate with the public through speaking arrangements, community meetings, interviews, etc.
Work Environment
This job operates in a professional office setting as well as in DRM’s shelter and transitional housing facilities. This role routinely travels to and from facilities and properties, requiring the use of mobile devices for documentation and communication. The position requires one-on-one interactions with clients who are experiencing homelessness or are recently housed, both on property and off.
Requirements:
- Affirm the Statement of Faith.
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Hold to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.
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Abide by the Employee Handbook.
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Bachelor’s degree in human services field.
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At least one year of experience directly engaging (case management preferred) with individuals.
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Documented experience engaging broader homelessness-response and rehousing systems.
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Demonstrate cultural competency and understanding of trauma-informed care.
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Strong organizational skills with high attention to detail.
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Well-developed interpersonal and relationship building skills.
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Strong analytical and problem-solving skills.
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Intermediate knowledge of Windows software applications, especially Excel.
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Experience managing budgets and working with accounting platforms.
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Ability to manage time effectively and to meet deadlines.
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Active Driver’s License to travel to various DRM facilities, partner organizations, and housing properties.
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Strong written and oral communication skills.
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Ability to work independently and as part of a team.
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Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.
Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.