Eastern Silk Mills has been supplying high quality silk fabrics to designers, theaters and production companies in the US since 1977.
**Job Summary:**
We are seeking a Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers, assist with product inquiries, and support sales efforts for a wholesale silk supplier in NYC’s Garment District.
**Responsibilities:**
- Greet and assist customers in a friendly and professional manner
- Handle customer orders via email, phone and in person
- Order processing, including receiving, fulfilling and tracking orders as well as handling possible returns
- Maintain a clean and organized work environment
- Assist with inventory management and maintaining an organized stock room
**Experience:**
- Previous experience in customer service is preferred
- Attention to detail a must
- Ability to handle cash and credit card transactions with precision
- Strong phone etiquette and communication skills
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
Weekly day range:
Ability to Commute:
- New York, NY 10018 (Required)
Work Location: In person