Summary: A Boardwalk Bowl Bowling Greeter creates the first impression of our unique bowling entertainment experience for our Guests. Greeters inform guests of services offered on lanes, arcade, billiards and offer recommendations for other attractions as well as food and beverage. Greeters are friendly, efficient, Guest focused and time conscious.
Duties and Responsibilities:
- Create a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
- Maintain a professional appearance and greet guests with a smile.
- Maintain above standard level of cleanliness and organization of the lobby area (sweep, mop, clean tables etc.).
- Anticipate guests’ needs and respond quickly and professionally to all guest request.
- Maintain a thorough working knowledge of the reservation system.
- Answer phone and provide information to guests.
- Know pricing for all activities for guests knowledge.
- Promote the entertainment options of the venue.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Sweep or vacuum all major traffic areas.
- Keep trashcans clean and entrance area free of debris.
- Ensure no outside Food and Beverages are brought into the facility.
- Communicate with management and staff any guests’ needs.
- Ensure safety and security practices are maintained.
*All other duties as assigned by management
Job Requirements:
Skills/Experience:
- High school diploma or GED
- Experience in guest or customer service environment
- Basic math and computer skills
- A positive attitude and ability work well under pressure with other Team Members
- Able to perform high-quality work while unsupervised
- Excellent Guest service and communication skills.
- Strong task and time management abilities
Reporting Relationship:
· Reports to Assistant General Manager
Working Conditions:
· Must be available to work all shifts including days, nights, weekends and holidays.
Physical Requirements:
· Must be able and willing to stand or walk for up to 8-hour shifts.
· Must be able to speak, read and comprehend English.
· Must have close and distant vision.
· Frequent walking, standing and moving between tight spaces.
· Frequently lifts/carries up to 25 lbs.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Experience:
- guest service: 1 year (Preferred)
Work Location: In person