The HR Service Center Analyst II manages and enhances HR operational services ensuring data integrity and improving service delivery within CEI. The role will be responsible for documenting and sharing People Solutions' success stories, confirming and addressing data issues, and conducting regular audits to guarantee accuracy in business and HR categorization. The analyst will manage various HR processes and systems, including leave administration, I-9 documentation, ensuring compliance with regulations, and maintaining accurate employee records outside and within Workday. Additionally, they will stay informed on internal resources and company policies to competently handle HR inquiries and encourage self-service among employees. The role also involves providing counsel on HR matters, ensuring the consistent application of policies, and contributing to best practices within the organization. The HR Service Center Analyst II reports to the Sr Director, CEI HR Enablement.
Primary Responsibilities and Essential Functions
- Understands, upholds, and improves the service model for consuming and delivering People Solutions operational services.
- Works to document and share ESC success stories grounded in data-driven measurement.
- Identifies, confirms, and addresses data integrity issues as identified and through regular audits.
- Pulls data in support of specific needs and organizes to explain findings, results, and trends.
- Helps capture process standards and operating procedures to measure consistency in approach, delivery, and results.
- Conducts or assists with classification and verification audits to ensure appropriate reflection of current business, organization, people, and process categorization.
Ensures compliance with data privacy regulations and best practices.
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HR Processes and Systems Management:
- Administer and support various HR requests and processes, including benefits, workers' compensation, and unemployment claims.
- Stay current with Workday functionalities, leveraging user and personal experience to suggest system improvements.
- Oversee specific processes within the CEI Employee Service Center, such as:
- Managing leave administration in coordination with an external vendor and handling return to work requests.
- Overseeing the I-9 documentation process using the Cox I-9 Service Center, e-Verify submissions, and discrepancy resolutions.
- Ensuring accurate employee records are maintained and documents are disposed of in compliance with legal requirements.
- Coordinating severance processes and outplacement services with external parties.
- Managing precise employee data within Workday, the HR Information System (HRIS).
- Regularly navigate internal resources like InsideCox, the Manager Center portal, and HR Direct to stay informed. Update and suggest content improvements as necessary.
- Develop and maintain a comprehensive understanding of company policies, procedures, legal regulations, and ethical standards to competently address HR inquiries via email, phone, and the ServiceNow case management system.
- Encourage employee self-service utilization, aiding in the resolution of questions as needed.
- Assess and elevate complex or sensitive issues, ensuring they are followed through to resolution.
- Continually enhance service quality based on supervisory guidance and customer feedback.
Utilize HR operational and administrative knowledge to identify areas for continuous improvement, analysis, recommendations, and implementation.
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Consultation and Policy Guidance:
- Provide counsel to employees, managers, HR business partners, and other stakeholders on HR processes, policies, and guidelines.
- Guarantee uniform application of HR programs, company policies, and procedures.
Contribute to best practices within CEI and the wider organization by liaising with different departments to understand business operations.
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Qualifications
Minimum
- Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field.
- Capable of understanding and addressing issues across all employee levels from executive and non-exempt.
- Ability to work autonomously with a strong sense of urgency and excellent time management skills.
- Ability to perform effectively under competing and/or conflicting demands.
- Proficient in the application of HR laws (FMLA, ADA, FLSA, HIPAA, OSHA, ERISA, OWBPA, etc.) and adept at managing benefits, leaves, and records with a high level of detail and confidentiality.
- Strong analytical and critical thinking skills, capable of presenting complex information clearly and advocating for stakeholder needs with superior attention to detail.
- Independent initiative-taker with unquestionable integrity, assertiveness, and the confidence to manage sensitive information discreetly.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization and influence HR Business Partners and management.
- Demonstrated ability to synthesize information objectively, with a focus on high customer service and a collaborative work ethic.
- Ability to articulate the voice of the customer (employees, managers, business, HRBPs and COEs) from across the entire enterprise and advocate for them.
- Ability to present technical and complex concepts to all audiences in a simplified way.
Demonstrated effective listening, probing, and investigatory skills.
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Preferred
- Degree in related discipline strongly desired (e.g., Human Resources).
1-3 years' HR systems experience.
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USD 58,400.00 - 87,600.00 per year
Compensation:
Compensation includes a base salary of $58,400.00 - $87,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.