Role- Techbar Technician
Location- Indianapolis, IN / Washington DC(Priority location)- (Day one onsite)
Type- Fulltime permanent.
Salary-$55k/ Annum
Only US Citizens
Client- Salesforce
Mandatory Skills- Desktop Support Engineers with good experience in troubleshooting Mac and Windows OS and applications.
Look for a candidate who has strong experience in MAC.
Recruitment Keywords: IT Support Analyst, Service Desk, Technology User Support
Job Summary: As a Tech analyst you will assess, troubleshoot and resolve employee requests in person
or online as needed on a daily basis. Requests will vary from hardware and software to corporate
infrastructure related issues requiring analysis & resolutions. You’ll provide outstanding customer service
while managing engagement between end users, operational leadership, and IT various teammates.
Required Skills/Experience
- Experience collaborating with various teams in a service-oriented customer-success environment
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency
- Ability to learn & adapt quickly to new technologies and business requirements
- Ability to solve complex incidents by applying known documented solutions and processes, while
- maintaining work task ownership to completion with minimal direct supervision
- Ability to communicate with different audiences, regardless of technical understanding, across
- multiple channels including: face to face, instant messaging, emails, and video conferencing
- Ability to leverage attentive listening to understand and empathize with customer needs
- Experience supporting various OS in an enterprise environment including:
- MacOS (primary), Windows 10 (secondary), iOS, and Android
- Experience supporting various hardware in an enterprise environment including:
- Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP),
- corporate-owned mobile devices (IOS/Android), and standard peripherals
- Experience supporting and troubleshooting corporate networks and remote user environments
- Experience supporting and troubleshooting L1 Active Directory related issues
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
- Adherence to security policies and corporate best practices
- Ensuring support content is accurate and up to date (Knowledge base maintenance)
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 5 years (Required)
- iOS: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
- Washington, DC (Required)
Ability to Relocate:
- Washington, DC: Relocate before starting work (Required)
Work Location: In person