JOB SUMMARY
Provide food and beverage service to our guests in an expedient, professional, friendly and courteous manner.
- Arrive at scheduled start time in appropriate uniform and ready for work
- Ability to read BEO’s( banquet event orders) and room diagrams
- Collect and set up any necessary equipment to perform job (complete opening and closing side-work)
- Clear and reset tables according to BEO’s
- Serve guest and internal employees in accordance with established standards
- Keep workstation clean and organized
- Read, sign and abide by all posted memos
- Maintain a positive and professional attitude towards guests and co-workers.
- All other projects as assigned by management
- Watch for safety hazards and report them immediately to your Department Supervisor.
- Complete knowledge of all banquet menu items and beverages
- Understand all aspects of food and beverage service, including wine service
- To attend scheduled training sessions on wine and other service seminars; and pre-meal meetings
- Work efficiently alone and with others in the spirit of cooperation.
- Knowledge of hotel layout and amenities
- Observe all safety procedures during the execution of assigned duties.
- Must exhibit knowledge of Vermont liquor laws and health & sanitation policies.
- Properly handle all equipment and supplies (i.e. china, crystal, silver and linen).
- Wear uniform neatly pressed and cleaned. Nametag must be worn at all times.
- Report to Banquet captains or Supervisor before ending work shift.
- Must work well with or without direct supervision.
- Must be neat and well groomed at all times.
- Needs to be flexible, self-motivated, positive, and have a professional attitude towards guests, co-workers and management.
- Must be able to perform all related duties as assigned.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Topnotch Resort & Spa, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by Topnotch Resort & Spa. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)