Dept Number/Name: 0-0430-000 / Student Health Services
College Division: Stud Affairs-Wellness
Salary Plan: Staff
Job Code/Title: 2210 / Client Services Assistant
Hiring Salary/Salary Range: Commensurate with Experience
Position Number: 00016362
ORGANIZATIONAL SUMMARY:
Student Health Services (SHS) is a primary care medical clinic for USF students. Physicians, nurse practitioners, physician assistants, and nurses provide medical evaluation and care by appointment. Specialty services include, sexual health & gynecology, dermatology, sports medicine, travel medicine and antigen clinic. Lab services are available on site. We also assist students with immunization and insurance compliance, and administer the student health insurance plan.
POSITION SUMMARY:
The Client Services Assistant (CSA) ensures access to SHS medical services at all 4 locations for USF's student populations via the phone, online or in-person. The CSAs are part of the SHS Patient Services Team and are assigned as needed to work the Call Center or Front Desk on multiple floors/locations. Therefore, this position serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at SHS.
RESPONSIBILITIES:
Responsible for patient registration, scheduling, check in/out, and posting self-pay medical charges and payments, while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into the current electronic medical records operating system (EMR) while adhering to HIPAA guidelines and current scheduling guidelines. Additional duties include greeting and assisting callers, visitors, and patients. Verifying student eligibility to access SHS, scanning insurance cards and ID Cards. Efficiently work with other programs utilized by SHS in order to assist with scheduling effectively or obtaining information to perform daily duties.
Process online appointment requests and respond to EMR questions/requests and with patients via phone, emails and EMR while handling incoming calls and walk-ins.
Assists SHS clinical team with registration and scheduling requests. Monitor live chat with clinical staff and process requests in timely manner.
Assists SHS Compliance Office with with registration and scheduling requests for immunizations and lab compliance appointments. Attends meetings, completes special assignments and performs other administrative duties as required to support the mission and function of the unit and SHS.
Performs other duties as assigned
MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.
FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.
PREFERRED:
One year experience working with EMR (Electronic Medical Record) systems, Microsoft Outlook, Word, Excel and Teams.
SPECIAL SKILLS/TRAINING:
Punctuality, reliability, attention to detail, ability to multi-task and strong customer service skills are pivotal to this role.