Role: Assist members with business and mortgage loan requests. Provides clerical and administrative support to process and close business and mortgage loans.
Essential Functions & Responsibilities:
- 30% -- Interview members in person or by telephone to assist them in preparing business and mortgage loan applications. Obtain personal and financial information. Analyses tax returns for business and personal. Ensure data is complete and meets Credit Union standards. Answer questions and advise members of loan options, repayment schedules, interest rates, insurance requirements, and other loan details.
- 30% -- Gather and organize required supporting documents for loan closings. Coordinate surveys and appraisals. Verify and examine documents for accuracy and completeness. Submit files for underwriting approval.
- 10% -- Contact members concerning acceptance or rejection of loan applications. Set up appointments for loan closings
- 10% -- Disburse loan funds. File loan documents with appropriate agencies.
- 10% -- Identify opportunities to cross-sell new or additional services or products to members.
- 5% -- Enter and maintain accurate loan information on computer operating system and prepare required reports for management.
- 5% -- Perform other job related duties as assigned.
Performance Measurements:
1. Produce accurate and complete mortgage and business loan documentation, files, and reports. Meet established deadlines for processing, underwriting, and closing.
2. Actively cross-sell products and services to members to achieve established individual and departmental sales goals.
3. Provide informed, prompt, accurate service, and support to all members and associates. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.
4. Develop and maintain a thorough knowledge of Credit Union loan products, policies, procedures, standards, and applicable state and federal government rules and regulations. Ensure compliance with all applicable policies, procedures, and regulations.
5. Maintain complete and well-organized files and records. Submits required reports by established deadlines.
6. Maintain a professional work environment and businesslike appearance. Maintain the Credit Union’s professional reputation with members, realtors, title companies, and other outside contacts.
Knowledge and Skills:
- Experience -- Three years to five years of similar or related experience.
- Education -- (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
- Interpersonal Skills -- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Other Skills -- General office equipment such as calculators, computers, photocopiers, and scanners. Demonstrates carefulness about detail and thoroughness in completing work tasks. Talks to others to convey information effectively.
Pacific Cascade FCU is an equal opportunity employer. This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Job Type: Full-time
Pay: $22.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- 3 Years of Business Lending Preferred
Education:
- High school or equivalent (Preferred)
Experience:
- Loan processing: 3 years (Required)
Ability to Relocate:
- Eugene, OR 97401: Relocate before starting work (Required)
Work Location: In person